Senior Director, Global Fulfillment and Logistics

Location: Waukegan, Illinois (2-3 days in office)

Reports To: COO

Compensation: $180,000-$200,000 base salary, plus benefits and equity
What You'll Do:

Brilliant is seeking a strategic Senior Director of Global Fulfillment and Logistics to manage our international fulfillment operations. As we continue to grow our corporate gifting, event, and merchandise fulfillment, we are looking for a leader with warehouse and fulfillment experience who brings expertise in process and systems, a hands-on approach to leadership and coaching, and passion for building workflows and driving continuous improvement. In this role, you will oversee our primary warehouse in Waukegan, IL, alongside a growing network of international 3PL partnerships.

As we are looking for a hands-on leader, this role is hybrid, requiring 2-3 days in Waukegan each week.

• Own the fulfillment of all products that touch one of our warehouses around the globe.
• Develop and implement strategic plans for Waukegan warehouse operations to meet organizational objectives.
• Serve as an escalation point for prospects and clients on fulfillment and logistics matters, partnering closely with our sales and account management teams.
• Work with our International Program Manager to oversee the growing partnerships we have built with our international fulfillment partners to ensure continued performance and profitability.
• Update our internal logistics processes, in collaboration with our Production team, to increase throughput and reduce time to fulfill.
• Own the relationship with our array of shipping partners, ensuring compliance with their policies, securing the best service possible, and optimizing our operations logistically.
• Enforce a zero-tolerance policy for theft and loss across the Waukegan facility and all international 3PL partners, including access controls and incident escalation procedures.
• Establish and maintain best-practice cycle counting and quality control standards to ensure inventory accuracy and product integrity across all fulfillment locations.
• Ensure processes and training are compliant with relevant regulations.
• Actively monitor and optimize SLAs, KPIs, and financial performance.
• Leverage data analytics and automation tools to optimize workflows and decision-making processes.
• Create, actively monitor, and manage the operating budget, including expenses for labor, equipment, and supplies.
• Coach the team to achieve optimal facility layouts based on data (e.g., item dimensions and velocity).
• Design and modify processes to improve productivity without overburdening employees.
• Contribute as a core member of Brilliant's cross-functional leadership team, representing fulfillment and logistics in company-wide planning and decision-making.
• Work with stakeholders across the organization to ensure we are delivering the best experiences for our clients and their recipients.
• Ensure leaders effectively coach, develop, document, and monitor employee performance.
• Collaborate with Product and Engineering to design, implement, and manage systems, including our proprietary platform, to drive performance across operations.

What You'll Bring:

• 8+ years of experience working in warehouse operations or related fields.
• In-depth knowledge of warehouse processes, inventory management principles, and distribution operations.
• A strong sense of client service when working with internal and external stakeholders.
• Proven willingness to learn and be innovative in exploring new strategies.
• Skilled and trained in continuous improvement and problem-solving techniques.
• Strong analytical skills and proficiency in data analysis tools and software.
• Ability to prioritize tasks and work effectively under pressure.
• Familiarity with relevant regulations and compliance requirements (e.g., OSHA).
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent work experience.

Physical Capabilities and Requirements:

• Ability to lift up to 50 pounds.

Why Join Us

Brilliant Perks & Benefits: We're pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!

Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually

Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation

Hands-on collaboration: Join a team that's passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.

Global footprint: Support clients across 180+ countries and impact the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities