Colgate Palmolive

Senior Director, Global Consumer Afairs

Colgate Palmolive • $235K — $275K *
Piscataway, NJ 08854In-Person
Retail & Consumer Goods
11 - 15 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Marketing, Communications, Data Analytics, or related field
  • 12+ years of progressive experience in Global Consumer Affairs or related field
  • 10+ years of senior leadership experience with global, matrixed teams
  • Outstanding communication and collaboration skills with executive leadership
  • Experience managing global consumer contact center platforms and vendor relationships
  • Proficiency in regulatory compliance related to consumer care ecosystem

Responsibilities

  • Drive strategic alignment to support business growth and brand loyalty
  • Champion global compliance and mitigate risks using data analytics
  • Architect consumer strategies across all omnichannel touchpoints
  • Amplify consumer insights to influence product development and marketing
  • Identify potential reputational risks and formulate communication frameworks
  • Develop strategy to evolve contact center representatives into consumer advocates

Benefits

  • Comprehensive benefits package including medical, dental, and vision
  • Paid parental leave and disability coverage
  • 401(k) retirement plan with company matching contributions
  • Minimum of 15 vacation/PTO days, plus 13 paid holidays
  • Paid sick leave according to local laws and company policies
Full Job Description
No Relocation Assistance Offered
Job Number #174838 - Piscataway, New Jersey, United States

Role Summary

The Senior Director, Global Consumer Affairs provides executive leadership and functional governance for the worldwide Consumer Affairs organization. This critical role is responsible for transforming consumer care into a primary catalyst for brand loyalty, strategic product innovation, and consumer retention. The Senior Director establishes a forward-thinking consumer care vision that functions as an insights engine, collecting consumer feedback data from various channels and leveraging AI and data analytics to deliver actionable consumer intelligence directly to internal stakeholders. This role institutionalizes and scales best practices in omnichannel consumer care, ensures Consumer Affairs regulatory compliance and brand risk mitigation globally.

Responsibilities

  • Strategic Leadership & Enterprise: Drive strategic alignment across commercial divisions' objectives to transition the global service function to support business growth and brand equity. Measure and optimize impact from proactive insights and resolutions.
  • Global Compliance & Strategic Risk Mitigation: Champion regulatory compliance across global and regional frameworks while deploying data analytics as a proactive Quality tool. Institutionalize key product and regulatory data collection to eliminate liability, mitigate product recalls, and partner with IT to source and scale modern compliance platforms.
  • Omnichannel Agility & Consumer Experience Excellence: Architect consumer strategies across all digital and voice touchpoints, including social media, SMS, live chat, and email. Advance channel engagement using data analytics, AI and intelligent automation, ensuring seamless and efficient consumer experiences.
  • Consumer Advocacy & Voice of the Consumer (VOC) Insights: Amplify the voice of the consumer across the enterprise by driving optimized usage of first-party data and capabilities translating consumer feedback into actionable intelligence for Marketing, R&D product development and packaging innovation.
  • Situational and Reputation Risk Management: Formulate proactive identification matrices for potential reputational risks and establish communication frameworks. Transform company policies into clear messaging.
  • Talent Transformation: Develop and implement strategy to evolve contact center Representatives into omnichannel consumer advocates. Develop and grow internal talent and organizational capabilities for the future.


Required Qualifications

  • Bachelor's Degree in Business Administration, Marketing, Communications, Data Analytics, or a related discipline
  • 12+ years of progressive experience in Global Consumer Affairs, consumer Experience, Consumer Insights, or a closely related field.
    • Progressive leadership experience within global, highly regulated Consumer Packaged Goods (CPG) organizations or pharmaceutical industry
    • 10+ years of senior leadership experience managing large, globally distributed, and matrixed teams (both direct and dotted-line reporting).
    • Outstanding communication and collaboration skills. Track record of building strategic partnerships with Executive Leadership, R&D, Quality, Legal, Regulatory, and division Marketing to leverage consumer insights into action
    • Experience overseeing global consumer center contact center platforms. Previous responsibility for 3rd party contact center strategic sourcing, partner selection, contract negotiation, and managing global vendor KPIs/SLAs.
    • Proficiency in regulatory (e.g FDA) and data privacy compliance (e.g., GDPR, CCPA/CPRA) within the consumer care ecosystem.
    • Experience and ability to develop Consumer Affairs data strategy that leverages deep consumer interactivity and drives optimized actions enterprise-wide.


Preferred Qualifications

  • MBA or Master's degree in Business, Data Science, or Consumer Experience Management to support the high-level modeling and analytical demands of the role
  • Experience designing and deploying modern, omnichannel contact center platforms that maintain seamless, end-to-end consumer context across voice, digital, and social media channels
  • Demonstrated expertise in modeling and leveraging data to influence executive decision-making
  • Organizational design, talent upskilling, and change management.


Compensation and Benefits
Salary Range $235,000.00 - $275,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

#LI-Hybrid

About Colgate Palmolive

Colgate-Palmolive Company (Colgate) is a consumer products company whose products are marketed in over 200 countries and territories throughout the world. It operates in two segments: Oral, Personal and Home Care and Pet Nutrition. Oral Care business products include Colgate Total, Colgate Sensitive Pro-Relief, Colgate Max Fresh, Colgate Optic White, and Colgate Luminous White toothpastes, Colgate 360° manual toothbrushes and Colgate and Colgate Plax mouth rinses. Colgate's Oral Care business also includes dental floss and pharmaceutical products for dentists and oral health professionals. Its Personal Care products also include Palmolive, Softsoap and Sanex brand shower gels, Palmolive, Irish Spring, and Protex bar soaps and Speed Stick, Lady Speed Stick and Sanex deodorants and antiperspirants. It sells liquid hand soap under the Palmolive, Protex and Softsoap brands. Colgate, through its Hill's Pet Nutrition segment (Hill's), manufactures pet nutrition products for dogs and cats.

Colgate-Palmolive Careers

Join the vibrant team at Colgate-Palmolive, a global leader in oral care, personal care, and pet nutrition, where innovation, leadership, and care converge to create outstanding job opportunities. At Colgate-Palmolive, we are committed to offering more than just employment; we are dedicated to providing a platform where careers flourish and talents shine.

Work You’ll Do

At Colgate-Palmolive, every position is a chance to enhance global health and well-being. Whether you're involved in product development, marketing, finance, or technology, you'll contribute to projects that touch lives worldwide. Our team's diversity and commitment to inclusive leadership help foster an environment where new ideas and perspectives lead to dynamic solutions.

Innovate and Grow

Join a company renowned for innovation and set your career on a trajectory of growth and discovery. Colgate-Palmolive is the perfect place to challenge your skills and expand your horizons. Here, innovation isn't just another buzzword—it's a practical part of how we approach solutions and processes to improve the lives of our consumers.

Be Part of a Great Team

Our culture is all about collaboration and teamwork. At Colgate-Palmolive, you’ll work alongside professionals who are leaders in their fields, united by a common goal to make every day better for people around the globe. Our team is supported by robust diversity training programs that enhance understanding and drive innovation.

Future-Proof Your Career

With a multitude of career paths and job opportunities at all levels, Colgate-Palmolive empowers you to tailor your career journey. From internships to leadership roles, every career stage at Colgate-Palmolive is supported by extensive training and professional development opportunities, ensuring that your career aspirations have no limits.

Explore Job Opportunities and Internships

Whether you're a seasoned professional or a recent graduate, Colgate-Palmolive offers a range of opportunities. Explore positions that match your skills and interests through our job portal. We are continuously hiring and looking for curious, creative, and driven individuals to join our team.

Networking and Professional Development

At Colgate-Palmolive, career growth is complemented by opportunities for networking and professional development. Engage with leaders and peers at all levels and take advantage of our comprehensive benefits and programs designed to enhance your life both inside and outside of work.

Prepare for Your Interview

Ready to join us? Polish your resume, prepare for your interview, and show us why you are a perfect fit for our team. At Colgate-Palmolive, we value a straightforward and insightful interview process that seeks out individuals eager to contribute and grow.

Stay Connected

Keep up to date with the latest at Colgate-Palmolive: - **Career Tips**: Get insider perspectives and industry-leading insights you can use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Colgate-Palmolive. Join Colgate-Palmolive and be part of a company that believes in growth, innovation, and the power of a diverse team to lead the industry forward. Explore our careers page and find out how your skills and passions can make a difference at one of the most respected companies in the world.
Learn more about Colgate Palmolive
Size
33,800 employees
Market Cap
$66.6 billion
Industry
Food & Beverages
Net Income
$2.6 billion
Founded
1806
5 Year Trend
+2.8%
Revenue
$16.4 billion
NASDAQ
CL
* Ladders Estimates

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