Senior Director Enterprise Systems

CSC Serviceworks

$155K — $195K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field; Master's preferred.
  • 8+ years of progressive IT leadership experience focused on enterprise applications or ERP platforms.
  • Proven expertise with Microsoft Dynamics 365 (multiple modules) in mid-to-large enterprises.
  • Experience in managing complex ERP deployments post-go-live with a focus on operations and enhancement delivery.
  • Familiarity with SOC 2 compliance preferred.

Responsibilities

  • Lead enterprise applications governance and strategy for Microsoft Dynamics 365 and other technologies.
  • Oversee post-go-live operations, ensuring product performance and effective backlog management.
  • Act as a primary point of contact for application performance and architecture decisions.
  • Manage development standards and application integration across Azure and connected platforms.
  • Design and implement Sales & Operations Planning capabilities, aligning various business functions.

Benefits

  • Work-life balance emphasized.
  • 75% employer contribution to medical, dental, and vision insurance.
  • Health Savings Account with employer contributions offered.
  • Year-round work and paid training included.
  • Paid time off (PTO) and holiday pay provided.
  • Employee discounts available for travel and various services.
  • Education reimbursement program available.
Full Job Description
Overview

Primary responsibility for leading enterprise applications strategy, governance, and delivery for core business platforms, including Microsoft Dynamics 365 and cloud-based enterprise technologies, ensuring scalable architecture, operational stability, and continuous business process optimization. Oversees enterprise systems teams, cross-functional technology programs, and strategic initiatives that enable supply chain, finance, sales, and operational transformation across the organization.

Benefits & Perks

  • Work Life Balance!
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
  • Education Reimbursement Program
  • Paid employee Referral program

What we're looking for

Enterprise Systems Leadership
• Own the governance, enhancement roadmap, and operating model for Dynamics 365 across Finance, Supply Chain, Field Operations, Customer Service, Sales, and PMA modules.
• Lead post-go-live D365 operations including backlog prioritization, release planning, break/fix triage, and continuous improvement cycles.
• Serve as the primary escalation point for enterprise application performance, integration reliability, and platform architecture decisions.
• Oversee application development, integration design, and architectural standards across Azure, Dataverse, and connected enterprise platforms.
• Lead evaluation, piloting, and recommendation of new technologies to streamline business processes, automate workflows, or replace aging legacy systems.

S&OP Enablement & Business Partnering
• Design, implement, and operationalize an integrated Sales & Operations Planning (S&OP / IBP) capability, including demand planning, supply planning, capacity planning, inventory optimization, and financial alignment.
• Serve as a trusted technology partner to Supply Chain, Operations, Finance, and Sales leaders-translating business needs into actionable system capabilities.
• Proactively identify opportunities where D365 and Azure analytics can improve decision-making, reduce working capital, or enable revenue growth.
• Develop and maintain business architecture documentation aligned to functional strategy and future-state roadmaps.

Delivery & Program Management
• Lead end-to-end delivery of enterprise features, integrations, and cross-functional capabilities-on scope, on schedule, and on budget.
• Manage project intake, prioritization frameworks, and stakeholder communication cadences to maintain delivery transparency.
• Partner with Finance and IT leadership on annual budgeting, resource planning, and vendor spend management.
• Ensure disaster recovery plans are current, tested, and aligned to business continuity requirements.

Team & Vendor Management
• Build, develop, and retain a high-performing Enterprise Systems team of Architects, Business Systems Analysts, Developers, and Integration Engineers.
• Establish clear performance expectations, development plans, and accountability structures for direct reports.
• Manage critical vendor relationships including Microsoft, implementation partners (SIs), and third-party solution providers; ensure SLAs and contract terms are enforced.
• Recruit for open roles and serve as a culture carrier for technical rigor and collaborative, business-aligned delivery.

Governance & Standards
• Define and enforce architectural standards, integration patterns, and application lifecycle governance across the enterprise application portfolio.
• Ensure system designs align with business strategy, security requirements, SOC 2 compliance obligations, and long-term scalability.
• Lead Azure-based development practices including cloud-native architecture, CI/CD pipeline governance, and environment management.

Key Management Responsibilities:
  • Recruit, hire, and manage assigned team
  • Implement, communicate, and maintain Company practices, policies, and procedures with team
  • Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking; presentation skills, facilitation skills.
  • Ability to establish effective working relationships with stakeholders at all different levels.
  • Flexibility during organizational and/or business changes.
  • Effective problem-solving skills with attention to detail.
  • Customer Service oriented.
  • Effectively disseminates information to appropriate audiences verbally and in writing.
  • Ability to actively gather appropriate level of participation and input to decision-making and foster it within teams

Required Education & Experience:
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; Master's degree preferred.
  • Minimum 8 years of progressive IT leadership experience with hands-on accountability for enterprise applications, business systems, or ERP platforms.
  • Demonstrated experience with Microsoft Dynamics 365 (Finance & Operations, Supply Chain, Field Service, or Customer Service modules) in a mid-to-large enterprise environment.
  • Track record of successfully delivering complex, multi-workstream ERP or enterprise application programs post-go-live, including ongoing operations and enhancement delivery.
  • Prior experience in a SOC 2 regulated environment preferred.


Required Knowledge, Skills, and Abilities:

Technical
  • Strong working knowledge of Microsoft Dynamics 365 F&O and its application across Finance, Supply Chain, Field Operations, and Customer Service.
  • Hands-on familiarity with Azure cloud services, cloud-native architectures, and modern integration frameworks (Logic Apps, Azure Service Bus, Data Factory, etc.).
  • Experience implementing or enabling S&OP or Integrated Business Planning using ERP, planning tools, or analytics platforms.
  • Solid understanding of application lifecycle management, DevOps/CI-CD practices, and enterprise integration patterns.
  • Proficiency in Microsoft Power Platform (Power BI, Power Automate) as a complement to D365 capabilities is a plus.


Business & Leadership
  • Deep understanding of Supply Chain, Finance, Sales, and Field Operations business processes and the system capabilities that enable them.
  • Ability to translate complex technical concepts into clear business language for non-technical stakeholders.
  • Demonstrated experience building and leading technical teams, including performance management, talent development, and organizational design.
  • Strong project management discipline with ability to manage multiple concurrent workstreams, competing priorities, and cross-functional dependencies.
  • Effective influencer and communicator who can earn credibility at the Director and VP level without relying on positional authority.
  • High-level problem-solving skills: able to define issues, gather and analyze data, and develop actionable conclusions independently.


Physical Requirements:
  • Extended periods of desk/computer work.
  • Frequent telephone and video conferencing.
  • Occasional travel (up to 20%) to field locations, vendor sites, or technology conferences.
  • May require occasional lifting of materials up to 25 lbs.


Minimum Salary

USD $155,806.00/Yr.
Maximum Salary

USD $195,000.00/Yr.

Similar Jobs

More Jobs at CSC Serviceworks

More Enterprise Technology Jobs

Find similar Senior Director Enterprise Systems jobs: