TIAA

Senior Director, Enterprise Learning

TIAA$117K — $188K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience in enterprise learning and development; 7+ years preferred.
  • Strong background in budgeting and vendor management.
  • Expertise in learning technology systems, including LMS/LXP.
  • Proven ability to develop and implement scalable operational strategies.
  • Excellent analytical skills for data-driven decision-making and performance evaluation.

Responsibilities

  • Develop and implement enterprise-wide operational strategies for learning programs.
  • Define standards for program rollout, ensuring program quality and accessibility.
  • Oversee learning content creation and alignment with internal and external standards.
  • Lead and manage the learning technology ecosystem for optimal user experience.
  • Administer and troubleshoot learning programs while ensuring delivery effectiveness.
  • Oversee the learning budget and vendor management for optimal resource use.
  • Establish KPIs and generate reports to measure learning impact and business outcomes.

Benefits

  • Comprehensive retirement program.
  • Competitive health and wellness offerings.
  • Work-life balance initiatives to support overall well-being.
  • Access to a Total Rewards package designed for improvement in physical, emotional, and financial well-being.
Full Job Description
Senior Director, Enterprise Learning
The Senior Director, Enterprise Learning is a strategic role responsible for bridging the gap between learning goals and business execution. This role oversees the design, delivery, and operational infrastructure of enterprise-wide learning and development programs including the management of the learning technology stack (LMS/LXP), budget, vendor relationships, and data-informed decision-making to measure program ROI. This role manages high-quality learning experiences across the organization and serving as both a business and systems leader.

Key Responsibilities and Duties

Operational Strategy & Scaling
  • Develop and implement operational strategies that scale L&D programs enterprise wide.
  • Define and maintain standards for program rollout, ensuring consistency, accessibility, and high-quality learning experiences.
  • Oversee learning procedure manuals, guides, and course materials such as handouts and visual aids to support learning efforts and ensure alignment with internal systems, control processes, and relevant external standards and regulations.

Learning Technology & Infrastructure
  • Lead the selection, implementation, and management of the learning technology ecosystem, including the LMS, LXP, virtual classrooms, and AI-enabled tools. Serve as the product owner for learning platforms, providing both strategic direction and hands-on support to ensure platform performance and user adoption. Ensure seamless integration between learning platforms, and other internal enterprise tools.
  • Administer learning programs and troubleshoot complex issues that arise during delivery.

Budgeting & Vendor Management
  • Oversee learning budget, including forecasting costs, tracking expenses, and optimizing resources for the highest return on investment. Manage relationships with external vendors and content providers.

Data Analytics & Impact
  • Establish key performance indicators (KPIs) to evaluate learning effectiveness and overall business impact. Generate performance dashboards and regular reports for senior leadership, translating learner data into actionable improvements. Review course evaluations and quantitative learning results to identify key areas of improvement across the learning portfolio.

Cross-Functional Collaboration
  • Partner with HR business partners, business unit leaders, and IT to align learning initiatives with company-wide talent management and strategic goals.


Educational Requirements
  • University (Degree) Preferred

Work Experience
  • 5+ Years Required; 7+ Years Preferred

Physical Requirements
  • Physical Requirements: Sedentary Work


Career Level
9IC

Related Skills

Business Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management

Anticipated Posting End Date:
2026-06-16

Base Pay Range: $117,700/yr - $188,900/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

About TIAA

TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance. The company is dedicated to helping those who teach, heal, and serve to achieve financial well-being. TIAA was founded in 1918 and headquartered in New York, United States.

TIAA Careers

Joining TIAA presents an unparalleled opportunity to become part of a team that prides itself on fostering a culture of growth, innovation, and leadership in the financial services industry. As a company deeply committed to the professional development and well-being of its employees, TIAA is where your career aspirations can take flight.

Work You’ll Do

At TIAA, we are dedicated to providing our employees with meaningful job opportunities that offer both challenges and rewards. We believe in nurturing the skills and talents of our team members through diverse career paths, leadership development programs, and continuous learning opportunities.

Explore Our Team

Become a part of a workforce that is as diverse as the clients we serve. At TIAA, we understand that unique perspectives lead to innovative ideas and better decision-making. Our inclusive culture supports diversity training, ensuring all team members can thrive.

Innovate with Us

TIAA is at the forefront of financial innovation. We encourage our employees to lead the way in developing new strategies and solutions that continue to redefine the industry. Our collaborative environment supports your ideas and fosters creativity at every level.

Grow Your Career

Whether you are looking for your first internship or a seasoned professional position, TIAA offers a range of employment opportunities to help you realize your potential. Take advantage of our comprehensive benefits package, competitive salaries, and programs designed to support your career growth.

Networking and Professional Development

Networking at TIAA goes beyond connecting with colleagues; it involves engaging with industry leaders and participating in high-impact mentoring programs. Our commitment to professional growth is evident through our robust training and development courses tailored to enhance your career journey.

Join Our Hiring Process

Embark on your career with TIAA through a straightforward hiring process. Start by exploring open positions that match your skills and interests on our Jobs page. Submit your resume, prepare for your interview, and let your journey of professional fulfillment begin.

Stay Connected

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TIAA: Empowering Professional Futures

At TIAA, we are not just offering jobs; we are building futures. We invite you to join our team and experience a career where your growth is our priority, and your potential is limitless.

Search TIAA Jobs

Discover the opportunities waiting for you at TIAA. Search for open positions that align with your career goals and apply today. Let’s innovate, lead, and grow together. [SEARCH TIAA JOBS] [READ CAREERS BLOG]
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