Role OverviewThe Senior Director - Encompassing Center provides clinical leadership and operational oversight for a community-based mental health clinic, ensuring high-quality, trauma-informed care while supervising staff, managing partnerships, and directing program development, service delivery, and administrative functions including budgeting, staffing, and billing compliance.
Job Responsibilities- Clinical Leadership and Service Delivery. Provide clinical leadership for the Encompassing Center, a free community-based mental health clinic serving adults and children in North Lawndale, East and West Garfield Park, and Chicago's Near West Side. Ensure high-quality, client-centered, and trauma-informed care. Responsible for all aspects of programming under assigned leadership including service management, expansion and development, and overseeing and refining all quality improvement activities. Maintains knowledge of insurance billing and ensures all delivered services are eligible for reimbursement.
- Team Supervision. Supervise team, including clinicians, community outreach staff and support staff members. Hold regular supervisions and team meetings. Oversee the intake process for individuals seeking counseling.
- Partnerships and Planning. Cultivate and manage relationships with community-based partners, ensuring strong collaboration and seamless service delivery. Work closely with the West Side Expanded Mental Health Services Program Governing Commission, with support from Catholic Charities' Vice President for Mothers and Families. Lead planning and execution of client-centered events. Actively participate in strategic planning and identifies trends and opportunities for program development.
- Operational & Administrative Management. Directly responsible for overall management of daily operations of assigned teams. Hires, trains, supervises, and professionally develops assigned staff. Ensures adequate staffing to meet client needs and volume. Coordinates with Mission Support, Client and Community Impact, and other internal partners to ensure effective day-to-day operations. Develops and implements policies and procedures. Develops, implements, and monitors all budgets under assigned leadership.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 25 lbs
Other Requirements: Comply with program and/or requirements related to:Education and Experience Requirements:Minimum
- Bachelor's Degree in Arts/Sciences (BA/BS) in related field of study; 3--5 years relevant clinical experience
- Demonstrated clinical leadership experience, including supervision of therapists and volunteers
- Strong skills in trauma-informed care, grief support, and group facilitation
- Experience managing partnerships with community organizations
- Ability to lead teams with compassion, accountability, and collaborative problem-solving
- Prior experience with program administration, including coordination with internal operational teams
Preferred
- Master's Degree in Arts/Sciences (MA/MS) in related field of study; 5+ years clinical experience, including supervision
CERTIFICATION AND LICENSUREMinimum: Required: LCSW/LCPC or equivalent clinical licensure
Preferred: Additional training in trauma-informed practice preferred
