Job TitleSenior Director, Consultant Relations
About your role:As a Senior Director, Consultant Relations, you will lead the strategy and execution of consultant relations across priority third-party consulting firms that influence financial institution buying decisions. You will work closely with Sales, Relationship Management, Product, Marketing/Communications, Proposal Management, and Legal to strengthen consultant engagement, improve inclusion in consultant-led evaluations, and translate market feedback into actions that support growth and client outcomes.
What you'll do:- Lead the enterprise consultant relations strategy and annual engagement plan across priority consulting firms and practice areas.
- Build and maintain relationships with consultants, principals, and practice leaders to increase awareness of Fiserv capabilities, strategy, differentiators, and roadmap.
- Partner with Sales, Relationship Management, and Proposal Management to support consultant-influenced pursuits by aligning messaging, coordinating engagement, and improving inclusion in consultant-led request for proposal activities.
- Deliver ongoing consultant communications and education through webinars, newsletters, roadshows, and targeted updates that support strategic priorities.
- Establish governance for consultant engagements, including operating rhythms, escalation paths, and best practices for working with consultants.
- Ensure non-disclosure agreement processes are followed before confidential information is shared by partnering with Legal, Contracts, and internal stakeholders to manage requests and compliance.
- Capture and synthesize consultant feedback on buyer trends, competitive dynamics, and market perceptions, then convert those insights into executive briefings and actionable recommendations.
- Develop reporting on engagement metrics, pipeline influence, win and loss trends, and sentiment themes to measure program impact and inform prioritization.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 10+ years of experience in relationship management, sales enablement, marketing, communications, partner management, consulting, or a related function within fintech, banking, payments, enterprise technology, or a similar domain.
- 8+ years of experience engaging consulting firms, advisory organizations, implementation partners, or other external influencers that shape client buying decisions and vendor evaluations.
- 8+ years of experience leading cross-functional programs with measurable outcomes across sales, product, marketing, legal, and relationship management stakeholders.
- Experience using customer relationship management tools such as Salesforce, eCRM, or similar platforms, along with dashboards and reporting tools to track engagement, pipeline influence, and performance metrics.
- Demonstrated experience creating executive-ready briefings, messaging, and meeting materials, and facilitating stakeholder discussions that lead to documented decisions and next steps.
- Bachelor's degree or higher in Business, Marketing, Communications, Finance, or a related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Established network across financial services consulting firms, advisory boutiques, and implementation partners.
- Experience creating thought leadership programs such as webinars, forums, and roadshows.
- Experience managing sponsorship or membership investments tied to external partner or consultant engagement.
- Master's degree or higher in Business Administration or a related field or equivalent combination of education, related experience and/or military experience.
How you'll work:- This role requires use of a computer and audio equipment.
Travel: This role requires regular travel (10 - 25%).
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range$144,000.00 - $230,400.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
