EPAM Systems

Senior Director, Client Partner

EPAM Systems$150K — $200K *
US-AnywhereRemote in San Francisco, CA
Pharmaceuticals & Biotech
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in client relationship development and team leadership within software development or management consulting
  • 5+ years in Life Sciences, particularly Research/Drug Discovery, Clinical Development, and/or Commercial
  • Strong knowledge of Biotech and Pharma industry trends with a focus on Digital Transformation
  • Proficient in Analytics and solving complex scientific and business challenges
  • Experience with human-centered design and user experience in technical solutions
  • Ability to manage performance metrics across large account portfolios
  • Outstanding communication and presentation skills with a history of effective negotiations

Responsibilities

  • Manage all financial aspects of client and portfolio accounts including revenue, contracts, and forecasting
  • Act as the primary contact and trusted advisor for clients, enhancing productivity and service quality
  • Introduce creativity and innovation to help clients capitalize on business and technical opportunities
  • Engage with senior stakeholders to provide continuous improvement ideas and feedback
  • Leverage industry expertise to identify and develop new opportunities for clients
  • Collaborate with internal leadership to develop account plans and strategies for growth
  • Shape client solutions from strategy to execution, ensuring proper scoping and transitioning of projects

Benefits

  • Comprehensive health and wellness programs
  • Professional development and career advancement opportunities
  • Dynamic work environment with a focus on innovation
  • Access to cutting-edge technology and tools
  • Flexible work arrangements to promote work-life balance
Full Job Description
We are seeking a Senior Director, Client Partner to serve as the "CEO" and P&L owner of one or multiple client accounts, owning senior-level client relationships and successfully ensuring the quality, integrity, value and financial metrics of the portfolio. Our ideal candidate will also act as the primary point of contact for Clients, Delivery Teams, Technology Practices and Consulting Teams within the Life Sciences Business Unit. This role involves developing and implementing account strategies, architecting and overseeing delivery approaches, building successful relationships and owning business results. Req# [redacted] Responsibilities Manage all commercial aspects of the client and/or portfolio accounting including revenue, profitability, contracts, pricing and forecasting Serve as our clients' first line of contact and trusted advisor, providing leadership across joint EPAM-client teams while ensuring optimal levels of productivity, service, communications and quality Bring creativity, curiosity and innovation with a positive energy to help clients not just execute on their current programs, but also realize new business and technical opportunities tied to their mission and strategy Engage with senior and C-level stakeholders across all areas of the business on a regular basis, delivering a continuous flow of business building and improvement ideas, while securing relationship and performance feedback Apply current digital and industry domain experience to clients and the Business Unit, staying abreast of emerging trends, unique opportunities and challenges, and proactively develop opportunities for them Align with the BU Head and other Portfolio owners, Client Partners, Practice Leads, Delivery Managers and Senior Leadership to co-develop/support account plans and strategies for delivery, client satisfaction and growth Shape solutions that bridge strategy and plans to real-world execution, properly scoping/pricing engagements with delivery team counterparts, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase Open new opportunities and close contracts including support of sales/pre-sales activities by assessing opportunities, responding to RFPs, creating proposals and presentations Requirements 15+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within a software development or management consulting organization 5+ years working in a Life Sciences environment, preferably within Research / Drug Discovery, Clinical Development and/or Commercial Knowledge of technology, business models, subject matter and trends within Biotech and Pharma industries, with particular interest in Digital Transformation + Execution, Agile/DevOps and Big Data Skills in Analytics and demonstrated track record for solving challenging scientific, business and technical problems and making complex things simple Understanding of human-centered design, compelling user experience and how these tie to technical solutions Experience managing and monitoring performance metrics across large-scale accounts and account portfolios in a clear and quantified way Capability to effectively balance account management, business development and sales activities Superb verbal and written communication, with seasoned presentation skills and proven ability to determine sales messaging, participate in orals and lead negotiations Proven ability to manage large and complex client engagements under high stress and competition to successful completion Strong leadership, people development skills and passion to recruit, counsel, develop and retain staff

About EPAM Systems

EPAM Systems, Inc. is a leading global provider of digital platform engineering and development services. The company has a strong presence in North America, Europe, and Asia, and serves clients in a variety of industries, including financial services, healthcare, and retail. EPAM's services include software engineering, product development, and digital platform engineering, and the company has a reputation for delivering high-quality solutions that help its clients achieve their business goals. EPAM has been recognized as a leader in the digital services industry by a number of independent research firms, and the company has won numerous awards for its work.
Learn more about EPAM Systems
Size
58,824 employees
Market Cap
$18.2 billion
Industry
Net Income
$327.1 million
Founded
1993
5 Year Trend
+26.5%
Revenue
$2.6 billion
NASDAQ

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