Marriott International

Senior Director, Change Management and Associate Engagement

Marriott International • $130K — $180K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
8 - 10 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • 8+ years of experience in large-scale change efforts, preferably in HR or talent development.
  • Successful track record with global initiatives like system implementations and learning transformations.
  • Proficient in preparing executive-level presentations for Board or C-suite audiences.
  • Strong understanding of organizational behavior and change communication principles.
  • Ability to influence senior leaders in matrixed environments; hospitality industry experience preferred.
  • Bachelor's degree required; advanced degree in Organizational Development or related field preferred.

Responsibilities

  • Lead change management strategy and execution for global learning and talent programs.
  • Translate business priorities into actionable change and engagement plans.
  • Guide senior stakeholders through the change journey with effective messaging and sponsorship strategies.
  • Build frameworks and toolkits to support organizational change across various units.
  • Conduct assessments and mapping to inform tailored change interventions.
  • Define and track metrics to measure change initiative success and improvements.
  • Design associate engagement strategies for key HR initiatives.

Benefits

  • Opportunity to work with a high-performing team focused on transformative change initiatives.
  • Engagement in strategic decision-making processes at the executive level.
  • Professional development through collaboration with HR Centers of Excellence.
  • Empowerment to foster a culture of growth and innovation within the organization.
  • Access to Marriott's extensive resources for talent development and leadership building.
Full Job Description
Job Description

Job Summary

As part of Marriott's Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.

In addition to leading end-to-end change management and associate engagement strategy across priority initiatives, this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration, strategic thinking, and executive presence. The Senior Director will also manage a high-performing team, cultivating a culture of curiosity, courage, and connectedness, empowering team members to grow, challenge the status quo, and work boldly and collaboratively in support of Marriott's transformation.

Key Responsibilities

Change Management Leadership

  • Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.


  • Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.


  • Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.


  • Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.


  • Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.


  • Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.


Associate Engagement & Communications

  • Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.


  • Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.


  • Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.


  • Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.


  • Equip leaders and people managers to serve as effective communicators and champions of change.


Executive & Board-Level Support

  • Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.


  • Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.


  • Coordinate input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott's people and operational priorities.


Cross-Functional Influence

  • Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.


  • Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.


  • Collaborate with regional HR and business teams to localize strategies and support implementation across markets.


Candidate Profile

Required Experience & Qualifications

  • 8+ years of progressive experience leading large-scale, enterprise-level change efforts preferably within HR, learning, or talent development domains.


  • Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.


  • Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.


  • Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.


  • Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.


  • Bachelor's degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.


Skills & Attributes

  • Expert-level knowledge of change management methodologies and their practical application.


  • Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.


  • Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.


  • Data-driven mindset; experience using insights to guide decision-making and improve engagement.


  • Collaborative, inclusive leader with high emotional intelligence and organizational savvy.


  • Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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