Job Type
Full-time
Description
How to Make the TeamThe
Senior Director, Business Intelligence & Analytics will set the strategy, roadmap and operating model for data & analytics across the New York Islanders & UBS Arena. This position will be responsible for designing, implementing, and maintaining best-in-class solutions to understand and activate our business data. The Senior Director should be hands-on in the data, assisting with data visualization, writing queries and managing day-to-day analytics work. This role will serve as a trusted resource and strategic advisor for leaders from the key business areas and help their data driven fan engagement efforts.
Show Us You CanAnalytics- Personally lead the analytics across the business, with a focus on ticketing, including ownership of pricing, inventory optimization, yield management, and revenue projections
- Partner with senior leadership across sales, marketing, and ticket operations to align pricing and go-to-market strategies
- Provide decision support through ad-hoc and scenario analysis; identify and act on opportunities to improve analytic capabilities across the ticketing business, often turning around same-day requests directly
- Develop advanced audience and targeting strategies to support personalization, lifecycle marketing, paid media optimization, and conversion initiatives
Analytics, Research & Reporting- Apply advanced data modeling, predictive analytics, and statistical techniques to uncover trends and translate insights into initiatives that drive measurable business outcomes
- Design, build, and maintain enterprise dashboards and analytical reports that track KPIs and evaluate the ROI of marketing, sales, partnerships, and operational strategies
- Partner on audience research, segmentation, persona development, and more to capture fan, customer, and partner sentiment and strengthen targeting, personalization, and sponsorship storytelling
- Build predictive models to forecast revenue and consumer behavior
Data Strategy & Governance- Own and execute the organization's data strategy, ensuring data-driven insights are actionable, embedded into decision-making, and built to help scale /support the organization's AI transformation
- Be an organizational champion on data quality, acquisition, and governance, ensuring the organization consistently leverages clean, connected, and enriched data assets
- Collaborate with our data partner and data engineer to own the business data warehouse and ETL infrastructure, working to acquire and integrate new data and translate data into actionable insights
- Partner with Finance and Technology leadership on capital planning and investment prioritization for data infrastructure, analytics platforms, and fan intelligence tools
Leadership & Collaboration- Design and scale the BI team's organizational structure - including role definition, hiring plans, and capability development - to meet the evolving analytics needs of the organization, while leading, developing, and mentoring team members with clear goals and professional development plans
- Collaborate cross-functionally with marketing, ticketing, partnerships, finance, and operations to identify analytical needs and maximize business impact
- Serve as a trusted advisor to senior leadership, translating complex data findings into clear, actionable recommendations that inform key business decisions
- Establish and lead a recurring business review cadence with senior leadership, reporting on KPI performance, ROI, and emerging risks or opportunities across ticketing, marketing, and partnership analytics
- Own and oversee business intelligence strategy, budget & planning
- Partner with organizational AI leadership to identify, evaluate, and pilot opportunities for applying AI/ML to fan intelligence, pricing, and business analytics use cases
Your Training & Talent- 8-12 years professional experience in business analytics or a related field
- 4+ years of managerial experience and developing talent
- A degree in quantitative or business field, such as Mathematics, Statistics, Computer Science, or Economics, advanced degree preferred
- Advanced knowledge of SQL and relational databases; comfortable with being hands-on
- Advanced knowledge of data visualization tools such as Tableau
- Advanced knowledge of Snowflake, Salesforce (Sales & Marketing Cloud), or similar platforms
- Advanced knowledge of Python
- Experience with experimentation frameworks (e.g., A/B testing) and attribution or marketing measurement methodologies to evaluate campaign and pricing performance
- Familiarity with data modeling and ETL processes
- Willingness to roll up sleeves on ad-hoc requests and day-to-day reporting, not just long-term roadmap and team oversight
- Ability to think critically and find solutions to complex problems
- Excellent ability to translate complex analytical concepts into business terms
- Demonstrated ability to manage and deliver on multiple competing priorities simultaneously
Where You'll Go- The New York Islanders have offices in Floral Park, NY. You will be in the office at least 3 days per week
- Attend home games at UBS Arena and other events (events can fall on evenings, weekends, and/or holidays)
What Skills You'll Use- Flexibility: Switch gears on a moment's notice and adapt to shifting priorities
- Motivation: Leverage your personal skills to drive results and influence success
- Autonomy: Manage your time, work independently, and prioritize tasks
- Collaboration: Liaise with cross-functional internal teams and establish positive relationships
- Creativity: Think outside the box, bringing innovative ideas to the table
- Accountability: Take ownership of your work
- Conflict Resolution: Show off your problem solving and decision-making skills
What's in it for You- Expanding your experience with an iconic NHL® franchise in our quest for a 5th Stanley Cup
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
The salary range for this position is between $155,000.00-$185,000.00 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.
Salary Description $155,000.00-$185,000.00 annually
