Bachelor's degree or equivalent experience required.
7+ years of sales engineering management or equivalent with a successful sales growth track record.
Significant experience managing teams in a presales environment, either directly or indirectly.
Understanding of CSG's competitive domain and technologies in DaaS, VDI, and enterprise solutions.
Excellent communication, presentation, and negotiation skills at the C-level.
Responsibilities
Lead and mentor the ATS team in alignment with company values and behaviors.
Develop personal growth plans for team members to foster career development.
Evaluate and enhance team performance and individual results continuously.
Understand enterprise customer use-cases to identify key business drivers.
Coach teams on architecting and deploying enterprise solutions tailored to customer needs.
Build trusted relationships with customers and technical stakeholders.
Provide technical thought leadership on industry trends and product relevance.
Benefits
Opportunity to lead and shape a team of Account Technology Strategists.
Collaboration with sales leadership for integrated strategies.
Access to ongoing professional development and technical training.
Potential for travel, enhancing networking and relationship-building with clients.
Full Job Description
Position Summary
The Account Technology Strategist (ATS) Senior Director is responsible for leading a team of ATS' within a designated area or territory. The ATS role is both a leader and trusted advisor, guiding the end to end customer journey and is responsible for strategic technical engagement with our customers' business and IT decision makers. Reporting to the SVP of Customer Success, the ATS Senior Director role is responsible for aligning go-to-market strategy with activities and resources to technically support the annual sales plan. The role will be responsible for ensuring that the customer health, modernization, adoption and retention outputs continual and sustainable ARR growth in the area or territory.
Primary Duties/Responsibilities
Leads by example for the ATS team, demonstrating the values, activities, behaviors which exemplify an ideal ATS.
Work with individual team members on personal development plans and challenge them to grow in their careers.
Monitor team's performance and drive individual results.
Understands Enterprise customer use-cases and can identify business drivers
Coaches the team to architect, design, build, and deploy secure enterprise solutions for customers mapped to use-cases and business requirements.
Develop strategic partnerships and build trusted relationships with customers, technical stakeholders and decision makers
Provide technical thought leadership and insights of CSG products, industry trends and their relevance to our customers
Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle
Accountable for driving the progress of Technical Sales Plays within their assigned territory
Ensures their teams' Account insight is evergreen in Citrix CRM systems and meets expectations that have been set.
Partners with the aligned Sales leadership to ensure tight collaboration between the sales and technical sales functions for outstanding results
Experience/Skills
Understanding of CSG's competitive domain and technologies.
Broad understanding of the following:
DaaS / VDI
Applications
Enterprise Browser
Enterprise Mobility Management
Networking
Enterprise Security
Data Management
Data Analytics
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
Excellent oral and written communications skills, as well as excellent presentation skills
Possesses a high level of specialized sales and product solution knowledge
Requirements (Education, Certification, Training, and Experience)
Bachelor's degree or equivalent experience required
7+ years of Sales Engineering Management, or equivalent, with a consistent track record of successful sales growth and development.
Significant experience of direct or indirect management with extensive experience managing teams in a presales environment
Ability to travel within assigned territory
Ability to work in and successfully navigate complex and matrixed organizations
The following certifications are beneficial but not required
Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional - Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)
Microsoft Certified Azure Administrator, or Azure Solutions Architect
