Bachelor's degree in business, finance, or a related field, or equivalent experience
Minimum of five years in product, project management, or business analysis roles
Relevant certifications like PMP, Six Sigma, or Agile preferred
Strong written and verbal communication skills
Excellent analytical and problem-solving skills.
Responsibilities
Manage the lifecycle of digital platforms, including roadmap development and feature prioritization
Identify and implement enhancements for client experience through collaboration
Partner with IT and Compliance for successful initiative delivery
Support vendor relations and contract alignment for platforms
Monitor performance metrics and user feedback to recommend improvements
Track KPIs to report on strategic goals progress
Develop and maintain product documentation and training materials
Benefits
Base pay plus bonuses
Medical, dental, and vision insurance
401k plan
Health Savings and Flexible Spending Accounts
Vacation and sick time
Paid holidays
Paid parental leave
Tuition reimbursement
Additional benefits
Full Job Description
First Merchants Bank is seeking a Senior Digital Platform Manager to join our team! This position is responsible for managing the lifecycle of assigned digital platforms and products, ensuring alignment with strategic goals and delivering exceptional client experiences. This role supports the development and execution of platforms roadmaps, collaborates with cross-functional teams, and drives initiatives that enhance digital capabilities across the omnichannel experience in alignment with the LOB objectives. The Senior Digital Platform Manager will be a SME on the digital platform, advocate for client needs, and drive the execution of continuous improvements of digital solutions for the consumer bank.
Essential Duties & Responsibilities:
Manage assigned digital platforms, including roadmap development, feature prioritization, and lifecycle planning. Conduct ROI analysis, market research, and business case development for platform enhancements.
Identify opportunities to improve client experience through digital solutions; Collaborate with Marketing and Sales to support campaigns and training that drive platform adoption.
Partner with IT, Operations, Compliance, and other stakeholders to ensure successful delivery of platform initiatives.
Support vendor relationships and contribute to contract reviews and roadmap alignment for assigned platforms.
Monitor platform performance metrics and user feedback to inform enhancements. Report findings and performance to key stakeholders.
Track KPIs and report on progress toward strategic goals.
Recommend and implement process enhancements that improve efficiency and reduce friction in digital experiences.
Develop, publish, and maintain product documentation, training materials, and supporting artifacts.
Serve as a subject matter expert for assigned platforms.
Ensure platform initiatives comply with regulatory requirements and internal policies; Partner with Risk and Compliance teams to assess and mitigate risks.
Stay informed on industry trends and emerging technologies, including AI, to identify future opportunities.
To be successful in this position, we require the following:
Bachelor's degree in business, finance, or a related field OR an associate degree/two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience).
A minimum of five (5) years of experience in product management, project management, business analysis, project coordination, operations, or related roles.
Relevant certifications such as Project Management Professional (PMP), Six Sigma, or Agile (e.g., Certified Product Owner, Scaled Agile Framework, etc.).
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities with the ability to distill complex information into actionable insights.
The following would be a plus:
Commitment to the mission and values of the organization
High degree of integrity, discretion, and professionalism
Collaborative and team-oriented approach to partnerships
Ability to work independently and thrive in dynamic, fast-paced environments
Empathetic and mission-driven, prioritizing relationships built on respect and compassion
Demonstrated exceptional organizational, time management, and attention to detail
