Job Description
CDM Smith is seeking Senior Digital Employee Experience (DEX) Analyst to join the Business Technology team. This individual. plays a key role in strengthening CDM Smith's Digital Employee Experience (DEX) by monitoring endpoint performance, identifying systemic issues, and supporting data driven improvements across our technology environment. This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology, and Digital Engineering teams to proactively improve device health, stability, and user experience through analytics, automation, and modern endpoint monitoring platforms.
** This role is hybrid, with 3 days per week required in the Boca Raton office and 2 days per week remote.
• Monitors enterprise endpoint health and performance, using DEX telemetry to proactively identify issues before users report incidents. (CPU, memory, disk, boot times, crashes)
• Analyzes DEX telemetry, performance trends, and user sentiment to produce leadership ready dashboards and reports, administer DEX platforms, manage telemetry integrations, and oversee loaner device readiness and experience standards in collaboration with cross functional teams.
• Delivers high touch technical support for Executive and VIP users with rapid response, priority handling, and proactive system monitoring.
• Validates operational improvements through before-and-after analysis, proactively identifying recurring experience issues and partnering with Service Desk and EUC teams to reduce incidents before users open tickets.
• Manages small to mid-sized projects in endpoint analytics, digital experience, automation, and performance improvement by coordinating stakeholders, overseeing deliverables, escalating risks, and driving proof-of-concept and solution design.
• Ensures work aligns with CDM Smith IT processes while maintaining accurate documentation for dashboards, analytics, workflows, and remediation playbooks.
• Identifies opportunities to enhance digital experience through process improvements, automation, telemetry optimization, and knowledge updates, while sharing insights and collaborating across teams to advance CDM Smith's Digital Employee Experience maturity.
• Performs other duties as required.
#LI-LP1 #LI-HYBRID
Skills & Abilities
• Demonstrated experience supporting and administering enterprise Digital Employee Experience (DEX) platforms, including solutions such as Nexthink, ControlUp, SysTrack, Aternity, Tanium, or similar technologies, is required.
• Knowledge of automation opportunities in ServiceNow, Intune, or endpoint analytics frameworks.
• Understanding of ITIL processes and proactive endpoint management methodologies.
• Good communication and interpersonal skills.
Qualifications
• Bachelor's degree.
• 4 years of related experience.
Equivalent additional directly related experience will be considered in lieu of a degree.
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
Preferred Qualifications
• ServiceNow integration with DEX platforms.
• Experience with Power BI or similar visualization tools.
Amount of Travel Required
10% or less
Additional Pay Range Information
CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
Additional Compensation
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Visa Sponsorship Available
No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position
Pay Range Max
USD $178,776.00
Pay Range Min
USD $102,170.00
