Sherwin-Williams

Senior Digital Analytics Engineer - Customer Experience

Sherwin-Williams • $90K — $120K *
Cleveland, OH 44130In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred in relevant fields (Business, Marketing, Analytics, etc.)
  • 5+ years of experience in digital analytics engineering or marketing data engineering
  • Strong hands-on experience with Adobe Analytics and Google Analytics 4
  • Advanced proficiency in tag management systems, especially Adobe Tags and Google Tag Manager
  • Proficient in SQL for data management and reporting
  • Experience in leadership or supervisory roles with at least 2 years managing teams

Responsibilities

  • Design and implement digital data collection and tagging strategies for various platforms
  • Conduct QA and UAT for analytics tags and customer experience updates
  • Lead the digital tagging strategy and implementation with enterprise tag management systems
  • Evolve SDR documentation to align with business requirements and best practices
  • Support A/B testing by developing tagging and measurement frameworks
  • Build audience segments for enhanced marketing personalization
  • Ensure data quality and governance standards are upheld across analytics platforms

Benefits

  • Remote work flexibility
  • Opportunities for mentorship and professional growth
  • Access to advanced data tooling and platforms for analytics
  • Collaborative team environment with cross-functional engagement
  • Chances to influence digital customer experience strategies
Full Job Description
Job Description

We are seeking a highly analytical and technically skilled Senior Digital Analytics Customer Experience (CX) Engineer to join our Global Digital Analytics Customer Experience (CX) team, supporting the Performance Coatings Group's digital initiatives. This role is responsible for designing, implementing, and optimizing digital data collection strategies across websites, applications, and digital marketing channels.

The ideal candidate brings deep experience in digital analytics, strong data engineering and data governance expertise. This candidate is expected to use these skill sets to help elevate customer experiences, build a foundation for personalization and digital marketing activation, and drive business growth.

As a senior member of the team, this person will play a critical leadership role in ensuring data quality, standardization, and connectivity across digital platforms, while advancing our measurement framework, analytics automation, and predictive insights capabilities.

Additional Information:

This role is approved for remote work.

Responsibilities

Enable Personalized Digital Customer Experiences through Data Collection & Connectivity

Digital Data Collection, Tagging, and Implementation

  • Partner with digital analysts and IT to enable insights generation for marketing, product, and digital teams through reliable, well-structured data and tagging strategies (Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics)


  • Partner closely with development teams, conduct thorough QA and user acceptance testing (UAT) for analytics tags, data layer updates, and new digital customer experiences.


  • Lead digital tagging strategy, implementation, and validation using enterprise tag management systems (e.g., Adobe Tags, Google Tag Manager).


  • Own and evolve the Solution Design Reference (SDR) documentation, ensuring alignment with business requirements and best-practice analytics architecture.


  • Provide technical guidance on digital data layer design, event tracking, custom dimensions/variables, and tagging governance.


Data-Driven Customer Experience Personalization and Segmentation

  • Support A/B and multivariate testing with Adobe Target by establishing proper tagging, data validation, and measurement frameworks.


  • Build audience segments for digital marketing activation and personalization in Adobe or other digital platforms.


Data Engineering

  • Connect digital platforms and data by designing and maintaining scalable, automated data pipelines from digital marketing, analytics, and business intelligence platforms (e.g., Tableau)


Digital Data Governance & Quality

  • Champion enterprise data governance and quality standards across digital analytics platforms


  • Identify data gaps, inconsistencies, and duplication; drive improvements to increase data completeness, accuracy, and scalability.


  • Maintain and enhance naming conventions, taxonomies, standards, and data dictionaries for analytics assets.


  • Contribute to data hygiene routines including anomaly detection, validation processes, and automated quality checks.


Cross-Functional Collaboration with Customer Experience Teams

  • Serve as a trusted technical advisor to marketing, ecommerce, digital products, and IT teams.


  • Communicate complex data concepts and implementation details to both technical and non-technical audiences with clarity.


  • Provide mentorship and guidance to junior analysts and engineers, fostering growth and knowledge sharing across the team.


Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a bachelors degree or higher
  • Have at least two (2) years of experience in leadership role(s), supervising others or leading teams
  • Must have five (5) years of experience in digital analytics engineering, analytics implementation, web measurement, or marketing data engineering roles.
  • Must have strong hands-on expertise with digital analytics platforms such as Adobe Analytics, Adobe Customer Journey Analytics, or Google Analytics 4
  • Must have advanced proficiency with tag management systems (Adobe Tags, Google Tag Manager).
  • Must have experience designing and managing data layers, SDRs, and tagging governance frameworks.
  • Must be proficient in SQL for data extraction, transformation, and automation.
  • Must understand A/B testing platforms and experimentation (e.g., Adobe Target)


Preferred Qualifications:
  • Have a bachelor's degree or higher in Business, Marketing, Analytics, Data Science, Statistics, Mathematics, or Computer Science
  • Be familar with cloud and data engineering environments such as Snowflake or Databricks
  • Have experience with Tableau, Power BI, or other BI platforms

About Sherwin-Williams

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers in North and South America, Europe, and Asia. It operates in three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells paint, coatings, and related products to end-use customers. This segment markets and sells Sherwin-Williams branded architectural paints and coatings, industrial and marine products, and original equipment manufacturer product finishes and related items.

Sherwin-Williams Careers

Join the vibrant team at Sherwin-Williams, a leader in the paint and coatings industry, and contribute to a legacy of innovation and leadership. As a company committed to growth and excellence, Sherwin-Williams offers unparalleled job opportunities for professionals eager to advance their careers in a dynamic and supportive environment. Work You’ll Do At Sherwin-Williams, we empower our team to bring their creativity and expertise to various roles, driving transformative results across the business landscape. Our commitment to professional growth and diversity training ensures that every team member can thrive. Lead in a Culture of Innovation Sherwin-Williams stands at the forefront of the coatings industry, blending tradition with advanced technology. Our culture is built on a foundation of innovation, leadership, and a relentless pursuit of excellence. Join us and lead the way in developing new solutions that impact markets globally. Engage with a Global Team Collaborate with over 60,000 dedicated professionals worldwide who are as passionate about materials science as they are about creating beautiful and durable finishes. At Sherwin-Williams, you’ll work alongside industry experts and leaders who are pioneering new paths in the coatings sector. Sherwin-Williams Careers and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are ready to paint the world with us. From research and development to marketing and sales, the career paths at Sherwin-Williams are as diverse as our product lines. Do Innovative Work Engage in projects that challenge the status quo and contribute to sustainability and efficiency in the industry. Our team at Sherwin-Williams harnesses the power of cutting-edge technology and collective expertise to lead the market in innovation and quality. Be Part of a Great Team Sherwin-Williams is not just a workplace. It is a community where you can build lasting relationships through professional networking and collaborative team efforts. Our inclusive environment supports diversity and is designed to help you reach your full potential. Future-Proof Your Career With a wide array of benefits, continuous training programs, and a focus on internal growth and promotions, Sherwin-Williams is committed to helping you shape a long and successful career. Whether you are looking for a full-time position, an internship, or leadership roles, the opportunities are vast. Explore Job Opportunities and Internships Start your professional journey with Sherwin-Williams by exploring various employment and internship opportunities that match your skills and interests. We are hiring creative, curious, and motivated individuals ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for your interview with us. At Sherwin-Williams, we look for individuals who are solution-driven and ready to contribute to our culture of innovation and excellence. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Sherwin-Williams. Join Sherwin-Williams today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your future starts here!
Learn more about Sherwin-Williams
Size
61,626 employees
Market Cap
$61.6 billion
Industry
Food & Beverages
Net Income
$2 billion
Founded
1866
5 Year Trend
+11%
Revenue
$18.3 billion
NASDAQ
SHW
* Ladders Estimates

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