Capgemini

Senior Developer Verint AI & Social Engineering

Capgemini • $125K — $150K *
New York, NY 10025In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven experience in software development focused on AI technologies.
  • Direct experience with Verint solutions and platforms.
  • Delivers strong programming skills in languages like Python, Java, or C#.
  • Deep familiarity with voice engineering ecosystems such as CISCO, Google, and NICE.
  • Solid understanding of social engineering techniques and digital behavior analysis.
  • Ability to effectively collaborate in a team environment.
  • Excellent problem-solving and analytical skills.

Responsibilities

  • Design, develop, test, and implement AI-based applications using Verint technology.
  • Collaborate with business stakeholders to translate requirements into technical specifications.
  • Analyze data to develop AI algorithms for intelligent decision-making.
  • Integrate Verint AI solutions with platforms like CISCO and Google Cloud.
  • Debug and improve existing Verint implementations for better performance.
  • Stay current on AI and voice engineering trends to recommend innovative solutions.
  • Provide mentorship to junior developers and foster a collaborative environment.

Benefits

  • Opportunity to work on cutting-edge AI initiatives.
  • Collaborative work environment that promotes innovation and creativity.
  • Comprehensive benefits package and professional development opportunities.
  • Flexible work arrangements (remote and/or office-based).
  • Dynamic and inclusive work culture within a globally renowned group.
Full Job Description
We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges.

Our Client is one of the United States' largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.

Key Responsibilities:
  • Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
  • Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
  • Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.
  • Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.
  • Debug and improve existing Verint implementations for performance, scalability, and user experience.
  • Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.
  • Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.
  • Document technical specifications, architecture designs, and system integration processes.


Benefits:
  • Opportunity to work on cutting-edge AI initiatives.
  • Collaborative work environment that promotes innovation and creativity.
  • Comprehensive benefits package and professional development opportunities.

Requirements
  • Proven experience in software development with a strong focus on AI technologies and methodologies.
  • Direct experience with Verint solutions and platforms.
  • Demonstrated experience with Verint AI.
  • Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.
  • Strong programming skills in languages such as Python, Java, or C#.
  • Solid understanding of social engineering techniques and digital behavior analysis.
  • Ability to work effectively in a collaborative team environment.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills, both verbal and written.
  • A degree in Computer Science, Software Engineering, or a related field.

Benefits

Competitive compensation and benefits package:
  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package
  3. Career development and training opportunities
  4. Flexible work arrangements (remote and/or office-based)
  5. Dynamic and inclusive work culture within a globally renowned group
  6. Private Health Insurance
  7. Retirement Benefits
  8. Paid Time Off
  9. Training & Development
  10. Performance Bonus


Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The company is headquartered in Paris, France and operates in over 50 countries. Capgemini provides a range of services including strategy and transformation, application services, technology services, and engineering services. The company serves clients in a variety of industries including automotive, consumer products, financial services, healthcare, and retail.
Learn more about Capgemini
Industry
Information Technology
Founded
1967
NASDAQ
CGEMY
* Ladders Estimates

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