Developer interactions and conversations have changed. They have shifted away from owned web properties and in-person events toward just-in-time learning via generative AI and engagement with online communities via social channels. Community managers will build an engagement strategy that works with this new context to support awareness and adoption of 1Password's developer tools, through technical depth, authenticity, and by advocating for users and their needs wherever they are.

Community managers are individual contributors who will report to the Director of Developer Relations. They will work alongside the existing customer success, engineering, and social teams to shape 1Password's public community interactions for a new era of developer engagement. They will foster and participate in security, AI, and 1Password communities, listen and respond to ongoing conversations across social platforms, and help keep 1Password's public repositories healthy. They will cultivate close relationships with 1Password developer tools users and support them in talking about 1Password in public at events and online.

How we're using AI today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.

This is a remote opportunity within Canada and the US.

What we're looking for:

• Technical Familiarity: 5+ years in technical roles including software or platform engineering, community management, support, solution engineering, or other fields. You are familiar with modern development workflows and patterns, and can engage knowledgeably about them.
• Community Leadership: Experience engaging in sensitive and complex community situations, in public online and in person, with humility, empathy, judgment, tact, and humor.
• Communication: A clear written and verbal communication style. You are good at listening and talking. You communicate clearly and kindly on social media, and skillfully on GitHub and in project trackers
• Organizing: You have proven experience organizing in person and online events, asynchronous projects, or long-running cross-functional efforts. You proactively identify and address dependencies and think about point in time events from an attendee perspective.
• Advocating: You have experience listening for insights, requests, and opportunities in technical conversations, compiling those insights into actionable feedback, and advocating for it to be implemented within your organization.

What you can expect:

• Engage: Generate awareness of 1Password's developer tools by engaging in great technical conversations about identity and security in public online and in real life, including on LinkedIn, X, Reddit, and other public channels. Enable other 1Password employees to engage online too.
• Build: Create welcoming, engaging, and productive places for our developer community to gather, talk, and connect with us and each other, including in our community Slack, on GitHub, and on social media.
• Advocate: Synthesize feedback and conversations with community members and partners into actionable insights for 1Password, and surface them to product teams.
• Enable: Nucleate communities at scale by building tools and training to help other 1Password employees engage effectively with the community. These could be speaking training, talk templates, community engagement guidelines, user group guidelines, or other tools.
• Celebrate: Build programs to celebrate community members who engage most deeply with us technically and out in the world. Create developer programs that incentivise peer help, code contribution, public content, online discussion, and other user-generated engagement.
• Reinforce: Maximize the impact of targeted, high-investment activities by re-using assets as broadly as possible. Find natural ways to cite documentation or highlight tutorials online. Reuse conference talk recordings for evergreen social and other applications.

USA-based roles only: The annual base salary for this role is between $133,000 USD and $186,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $125,000 CAD and $162,500 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI
We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged-it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process-candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy

Growth and future
RSU program for most employees
Retirement matching program
Free 1Password account

Community
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.