Job Title: Senior Desktop Support
City: Boston
State/Province: Massachusetts
Posting Start Date: 6/1/26
Job Description:
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage clientâ€Â's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâ€Â's ensuring client satisfaction
͏
Position: Senior Desktop Support
Location: MA-Boston-133 Brookline Ave -02215 (4 position)
NOTE: Need profiles who are within 30min driving distance from this client location, pls share full address along with submission.
Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
Senior Desktop Support provides on-site IT support for providers and practice managers in
a clinical workspace operating as the face for IT.
Primary Responsibilities:
• Provide day-to-day IT support operations at clinical locations using the ServiceNow
ticketing system which includes traveling on site to clinics.
• Provide support for end-user experience - such as onboarding, technical installation
of hardware, answering technical questions and following up with users.
• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and
software related problems with operating systems, applications (including vendor
software packages), replacing parts as required.
• Adapt to new technologies, process new information and help customers through
technological changes. Improves and implements procedures as needed and/or
assigned.
͏
Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
͏
͏
Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
