Applied Research Associates Inc

Senior Desktop Support Administrator

Applied Research Associates Inc • $75K — $95K *
Albuquerque, NM 87121In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum of eight years in IT support, including desktops and servers
  • Experience with VMware vSphere and vCenter
  • Competency in Windows operating systems and applications like Microsoft Office and SharePoint
  • Active Directory administration experience
  • Skills in troubleshooting hardware and network issues
  • Capability to obtain a security clearance (U.S. citizenship required)
  • Strong customer service and time management skills
  • Detail-oriented and able to prioritize tasks

Responsibilities

  • Provide desktop support for Windows and Linux systems
  • Manage and support a Windows server environment
  • Oversee daily activities of a small IT team
  • Independently troubleshoot and resolve technical problems
  • Set up and maintain user accounts
  • Monitor data backups and apply security updates
  • Document IT procedures and maintain inventory records

Benefits

  • Opportunity to work in a senior-level IT position
  • Collaborative team environment
  • Potential for career advancement
  • Exposure to diverse technologies and operating systems
  • Participation in a growing ARA business unit
Full Job Description
This is a senior-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will provide support to users, addressing their day-to-day issues by troubleshooting problems that arise in programs or systems.

What you'll do as a Senior Desktop Support Administrator

    • Provide desktop support and technical assistance to end users on a variety of issues on both Windows and Linux operating systems.
    • Take ownership managing and supporting a Windows server environment.
    • Support and maintain a VMware vSphere and vCenter environment.
    • May oversee daily activities of a small IT team - coordinating priorities, supporting staff success, and providing regular updates to the supervising manager.
    • Independently identify, research, and resolve technical problems.
    • Troubleshoot PC hardware and software issues.
    • Set up and maintain user accounts.
    • Manage file, print, and license servers.
    • Administer and monitor data backups.
    • Monitor and apply security patches and updates in a timely manner.
    • Document and maintain IT related procedures.
    • Maintain inventory and licensing records for hardware and software acquisitions.


Senior Desktop Support Administrator Requirements

    • Minimum of eight (8) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2012+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
    • Experience supporting a VMware vSphere and vCenter environment.
    • Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
    • Microsoft Active Directory administration experience
    • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
    • Ability to obtain a security clearance, which includes US citizenship.
    • Must be customer service focused and have excellent time management skills.
    • Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
    • Requires ability to:
      • Communicate effectively (both verbal and written),
      • Work collaboratively with team members, and on an individual basis


Senior Desktop Support Administrator Preferences

  • Experience with Ubuntu, Red Hat, or other Linux operating systems
  • Experience managing or supporting High-Performance Computing (HPC) clusters and related workloads
  • Experience with Windows Server 2012 and above
  • Experience with Microsoft 365 office applications
  • Experience with Veeam backup software
  • Knowledge of Cisco VoIP phone administration
  • Experience with VMWare vSphere virtualization and administration
  • MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications
  • Antivirus and SCCM
  • Master's degree in MIS, CS, or other IT-related field
  • DoD experience
  • Understanding of IT security best practices
  • Secret Security Clearance - Active or Inactive


Education

  • Bachelor's degree in MIS, CS, or other IT-related field or equivalent experience


About Applied Research Associates Inc

Applied Research Associates, Inc. (ARA) is an employee-owned research and engineering company that provides technical solutions to complex problems in various fields, including defense, homeland security, intelligence, transportation, and energy. The company was founded in 1979 and is headquartered in Albuquerque, NM. ARA has over 1,600 employees and operates from more than 20 locations across the United States and Canada. The company's services include research and development, engineering, testing and evaluation, and consulting.
Learn more about Applied Research Associates Inc
Size
1,600 employees
Industry
Aerospace & Defense
Founded
1979
* Ladders Estimates

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