Senior Desktop Quality Assurance Analyst

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you an experienced IT professional ready to set the standard for quality and user experience? Join Uline as a Senior Desktop Quality Assurance Analyst, where you’ll design and lead QA strategies, mentoring a team to improve desktop performance and address complex challenges across our North American operations.

Position Responsibilities

• Partner with IT teams to design, test and implement QA strategies to support device setup, application installs and system updates.

• Mentor team members, providing technical guidance and establishing best practices to ensure smooth operations and legendary service.

• Own root cause analysis, using data to develop reports and deliver recommendations that resolve complex issues and drive desktop improvements.

• Partner with IT Security teams to review processes and ensure they meet security standards and business requirements.

Minimum Requirements

• Bachelor27s degree.

• Proficient in Microsoft Office.

• 5+ years in Software Design / Architecture with hands-on development experience.

• Proficient with Windows, MacOS and IT management tools, including Intune, Jamf and MECM.

• Uline does not participate in the H1-B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site caf and first-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.