Qualifications
Responsibilities
Benefits
About the Role:
As aSr. Design Researcher,you’llhelpustransition to aworking model that balancescontinuous discoverywith publishable strategic research.In your role, you will supportthecross-functional teamas theylead their ownhigh-qualitydiscovery research. This will involveconductingresearch training workshops and guiding the creation and execution of the research.
In parallel,you’lllead research work that bringsour thought leadership to the forefront through published articles, white papers and conference presentations that spotlight our long-shelf-life strategic research which informs our productstrategyand design roadmaps. Moreover,you’llbe a key partner in shaping how we use AI as a creative collaborator, not just a tool 6 helping us move faster and more intelligently.
This role requires a mindset that is not daunted byambiguityorcomplexity. Theevolving world of clinical trial designinvolves a wide variety of user profiles, multi-stepworkflows that play out overlong periodsof time and an incredibly high bar for quality. Success also meanscarrying a deepawarenessoftheregulatory and ethical requirementsthat are not only considerations for our product design responsibilities but also for those who use our tools.
Key Responsibilities:
Accountable for the full spectrum ofresearchactivitiesand methods acrossdifferent stagesin the product lifecycle by either guiding cross-functional teams to conduct research orbydesigning and running research independently.
Collaborate closely with product,designand engineering leads to ensure cohesiveresearchstrategyandtightresearchobjectiveto methodalignment.
Translate highly technical workflows intomeaningful artifacts, includinguser-friendlyjourney maps and user profiles.
Identifyopportunities to use AI toexpediteour research process withoutimpactingquality, including using vibe coding to rapidly create prototypes for use in research sessions
Stimulateconceptual thinking and creativity and challengethe status quotowardscontinuous improvement.
Work closely withother researchers as well as design leadstoensurecoherent user experience across user domains and products.
Ensure that cross-functional product teams are actively immersed in the research insights rather than passively listening to PowerPoint presentations.
Capturing research insights in product tools,likeProductBoard,and ensuring that our learnings inform theEvinovaDesign System.
Collaboratively partnering with thecross-functionalteamwhile also holding them accountableto ensure that researchinsights are appropriatelyreflected in the roadmap.
Mentor and develop juniorresearchers, fostering a culture of innovation and continuous improvement within the team
We’reLooking For:
Deeply collaborative, T-shapedresearchpractitionerswho canconduct or support (depending on the need in the moment) a wide variety of research methodologies from generative research to concept feedback sessions to rigorous usability studies, as well as run cross-functional training workshops to upskill product, design, datascienceand engineering peerstoensure that research outcomes are being appropriately infused into our Study Designer roadmap.
Highly autonomous, self-directedresearcherswho act with positive agency: seeking out new opportunities for collaboration, proactively navigating ambiguity, and shaping new practices as the context evolves
Researcherswith AI fluency 6 not necessarily technical experts, but people who are curious and excited about working with generative and agentic AI as part of theirresearchprocess
People who thrive in complexity, balancing near-term delivery with long-term vision, and who are energised by change and challenge rather than constrained by them
This is a chance to help define not just the future of digital health 6 but the future of digital design in a world where the boundaries between people, tools, and disciplines are being redrawn in real time.
Key Attributes:
Experience inindependentlyleadingresearch end-to-end, including foundational,generativeand usability-focused methods
Expertiseintightlyaligningresearchobjectivesto method
Exemplary command of both written and spoken Englishcombined withability to communicate with sophistication and clarity
Proficiencywithonline researchtoolsandfamiliarity withrapidprototyping tools
Strong commitment to inclusive design, accessibility, and usability, and todelivering outcomes tokey metrics
Excellent collaboration, and storytelling skills, with the ability to influence cross-functional teams
Experience in operating as an independentresearcheronhighly complexB2B or B2B2C software
Based inToronto, with willingness to collaborate in-office withcross-functionalteams
Willingness to travel for research, project delivery, and workshops
Ability tooperateat pace and navigate changes in scope and approach based on shifting market signals and customer demand,whilekeepingup withevolvingtechnology
We Also Value:
Experience in healthcare and/or digital health sectors
Familiarity with clinical trials and the drug development lifecycle
Knowledge of human factors for medical devicerequirements and processes.
A non-linear career path and diverse life experiences that enrich your perspective as a designer
A second language (and everyadditionallanguage is a plus)
SO, WHAT’S NEXT?
To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience 6 it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.
Where can I find out more?
Apply today to bring smarter, faster clinical trials to life!
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