Edward Jones

Senior Design Quality and Excellence Manager

Edward Jones • $120K — $145K *
St. Louis, MO 63129In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Design, Science, Engineering, or related field; advanced degrees preferred.
  • 5+ years in design or design operations, including 4+ years in leadership roles.
  • Proven experience managing enterprise-scale design initiatives from strategy to execution.
  • Strong ability to lead and develop multiple teams, including emerging leaders.
  • Background in operations strategy and process modeling within large organizations.
  • Familiarity with governing design systems and using design tools at scale (e.g., Figma, Jira).
  • Experience in leading digital accessibility initiatives and managing compliance standards.

Responsibilities

  • Orchestrate the integration of AI tools into Enterprise Design processes and workflows.
  • Govern design systems and establish quality standards in the AI product development lifecycle.
  • Advance design capability maturity through formal models and benchmarks.
  • Manage staffing, workforce planning, and vendor relationships to optimize talent resources.
  • Oversee digital accessibility standards and compliance across digital experiences.
  • Lead operational planning, portfolio prioritization, and resource allocation for design portfolios.
  • Cultivate a design culture and foster communities of practice and knowledge sharing.

Benefits

  • Opportunity to shape the future of AI in design across the enterprise.
  • Leadership role that allows for strategic influence within the organization.
  • Engagement in advanced design practices in a rapidly evolving environment.
  • Access to resources for professional growth in design operations and management.
  • Participation in the development of design excellence rituals and cultural initiatives.
Full Job Description
Opportunity Overview

The Design Quality and Excellence Senior Manager is a matrixed leader responsible for the operational backbone of Enterprise Design. This role governs design systems and tools, operational processes and measurement, workforce strategy, culture, and digital accessibility, while orchestrating the AI transformation of the design function. As the most senior Design Operations leader and a strategic partner to the Sr. Director, Enterprise Design, this leader advances design as a firmwide capability and defines how human and agentic design work together. The leader directs a growing team of specialists and contractors, ensuring quality, consistency, and velocity across all design portfolios.

What You'll Do:
  • Orchestrate the AI transformation of Enterprise Design, facilitating senior leadership vision and strategy sessions to integrate AI tools, reimagine workflows for an agentic future, and define how human and agentic design collaborate across the function, while advancing prototyping and experimentation capabilities that accelerate concepts from idea to first interaction.
  • Govern and advance the design system, tooling ecosystem, and Experience Design quality standards within an emerging AI product development lifecycle (PDLC), ensuring scalable human and AI-assisted workflows and establishing Ready-to-Build and Ready-to-Launch standards and gates in partnership with Design, Business, and Product teams.
  • Advance the firm's design capability maturity through a formal maturity model, evolving both human and agentic design practices and measuring progress against defined benchmarks.
  • Lead staffing, workforce planning, and vendor contract management across full-time, contract, and third-party agency resources, optimizing the talent mix to deliver portfolio outcomes, control costs, and build a resilient talent pipeline.
  • Centralize and govern digital accessibility, setting standards, governing compliance across digital experiences, and leading the transition and ongoing management of accessibility specialists within the function.
  • Serve as the most senior Design Operations leader and strategic partner to the Sr. Director, Enterprise Design, driving operational planning, portfolio prioritization, resource allocation, and cross-functional alignment across all design portfolios.
  • Shape and grow the culture of design within and beyond Enterprise Design, fostering communities of practice, design excellence rituals, and knowledge sharing that elevate the discipline firmwide.
  • Define and track operational metrics for the design function, including adoption rates, quality scores, speed-to-value, and maturity indices, using data to drive continuous improvement and investment decisions.


Position Requirements

What You'll Need:
  • Bachelor's degree in Design, Science, Engineering, or a related discipline such as Human-Computer Interaction, Human Factors, Instructional Design, Computer Science, Digital or Interactive Media, Communications, Behavioral Science, Psychology, or Anthropology. Advanced degrees or professional certifications in operations management, AI, or design leadership are preferred.
  • 5+ years of relevant experience in design, design operations, or design thinking, including 4+ years of leadership experience directly managing designers or operations teams.
  • Demonstrated ability to develop and lead enterprise-scale design or operations programs from strategy through execution, coordinating across design disciplines and functions, driving cross-functional initiatives, and producing executive-ready updates.
  • Demonstrated ability to lead and inspire multiple teams while developing team leaders and senior individual contributors.
  • Experience in operations strategy, including business and process modeling, operations transformation, and resource planning within large organizations.
  • Experience governing design systems and managing design tooling ecosystems at scale, including Figma, Jira, user research and testing platforms, quality measurement frameworks, and emerging AI design tools.
  • Demonstrated experience leading digital accessibility programs, including setting and governing accessibility standards and managing accessibility specialists.
  • Excellent executive-level communication and collaboration skills, with a demonstrated ability to influence senior and executive stakeholders across functions without direct authority and drive outcomes within matrixed organizations.
  • Demonstrated ability to define operational metrics, build dashboards, and use data to drive continuous improvement and investment decisions using tools such as Clarity, Jira, Power BI, and Tableau.
  • Demonstrated experience with AI-enabled design workflows, including AI-assisted and agentic approaches to learning, prototyping, and design quality, as well as governing or advancing design systems within AI-first or agentic design and PDLC environments.

Candidates that live within a commutable distance from our Tempe, AZ, St. Louis, MO home office locations, and/or that work within a Talent Capability and Generations Hub are expected to work in the office four days per week.

About Edward Jones

Edward Jones provides investment advisory and management services to individual investors. It also offers wealth management, retirement and college savings plans, insurance, and advisory services.

Edward Jones Careers

Join the thriving team at Edward Jones and be part of a company renowned for its commitment to professional growth and innovation. As a leader in the financial services industry, Edward Jones offers unparalleled job opportunities that empower you to shape your future and foster a culture of leadership and diversity.

Opportunities Await

At Edward Jones, we are constantly expanding our team with roles that challenge and reward our employees. Explore a range of positions that suit your skills and career ambitions, from entry-level to senior leadership roles. Whether you're looking for a full-time position or an internship, Edward Jones provides a platform for growth and learning.

Innovate and Lead

Step into a role at Edward Jones and join a culture steeped in innovation and leadership. Our professionals are at the forefront of developing new strategies for financial management, helping to drive the company forward while maintaining our commitment to client-centric solutions.

Grow With Us

Career growth is not just a possibility at Edward Jones—it is a promise. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to diversity and inclusion, ensuring all team members have the opportunity to thrive.

Benefits and Culture

Edward Jones is committed to offering a supportive work environment where every team member feels valued. Enjoy competitive benefits, including health, retirement plans, and family-friendly policies that make balancing your professional and personal life easier. Our culture promotes teamwork, respect, and integrity, all foundational to our business ethos.

Join Our Team

Are you ready to take the next step in your career? Edward Jones is hiring! We are looking for passionate, curious, and driven individuals to join our team. Bring your unique skills and perspective, and help us continue to offer top-tier financial solutions to our clients.

Networking and Professional Development

Networking at Edward Jones goes beyond connecting with colleagues; it involves engaging with a broad community of professionals dedicated to financial excellence and client service. Enhance your career through our robust networking channels and gain insights that can propel you to new heights.

Prepare for Your Future

Starting your career at Edward Jones is made smoother with resources like resume tips, interview coaching, and job matching based on your skills and interests. Personalize your job search with our tailored career advice and discover how Edward Jones can be the key to your professional success.

Stay Connected

Keep up to date with the latest from Edward Jones Careers by subscribing to our job alert emails. Receive personalized updates that match your career interests and get ahead with insider tips and industry-leading insights.

Explore Edward Jones Jobs

Search open positions that align with your career goals at Edward Jones. We look for individuals who are solution-driven, creative, and eager to take on challenges. Explore the opportunities and find out how you can contribute to our team’s success.

Edward Jones: A Place Where Careers Flourish

At Edward Jones, your career is our priority. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your journey to professional excellence starts here.
Learn more about Edward Jones
Size
50,000 employees
Industry
Finance & Insurance
Founded
1997
* Ladders Estimates

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