Job DescriptionContributes to tracking and monitoring ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Participates in managing incidents that impact Data Center infrastructure services and the proactive and timely resolution of such incidents. Supports on-site data centers operations in relation to the engineering infrastructure. Contributes to the creation and upkeep of best-in-class policies and procedures. Participates in training programs for newer members of the team.
ResponsibilitiesKey ResponsibilitiesCritical Environment Maintenance Support:- Contributes to tracking and monitoring ongoing critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs) to ensure service uptime is maintained to the highest standards and that faults are dealt with promptly.
- Employs working operating knowledge of engineering systems to engage in standard diagnostics and repairs, escalating blockers or obstacles when needed.
- Applies knowledge of Oracle processes, procedures, and industry standards to resolve routine issues.
- Identifies and shares opportunities for system-level enhancements.
- Participates in evaluating the suitability of components, processes, or action plans.
Incident Management and Operation Improvement:- Participates in managing incidents that impact data center critical infrastructure and timely resolution of such incidents.
- Contributes to collaboration with design, construction, commissioning, facility engineering, and data center operations teams to properly integrate the new engineering design systems to existing data center.
- Engages with operational optimization and efficiency improvement initiatives.
- Ensures alignment of own work with safe working practices.
- Follows established emergency operations plans when responding to emergency incidents or abnormal events, escalating issues as needed.
Data Center Operations Management:- Supports on-site data centers operations in relation to the engineering infrastructure.
- Participates in communications to ensure that operational requirements and specifications are flagged, raised, and addressed by the appropriate team.
- Adheres to developed standards and policy through the review of documentation, participates in commissioning activities, design summits, and data center commissioning or reviews.
- Documents critical impacting changes and represents engineering in change advisory board (CAB) meetings.
Engineering Design, Leadership, and Governance:- Collaborates with senior team members and supports a project or other design and engineering initiatives.
- Supports project team members in delivering specific aspects of data centers for Oracle.
- Contributes to the development of policy documents by collaborating with team members.
- Contributes to the creation and upkeep of best-in-class policies and procedures.
Helps prepare technical reports to document findings, communicate progress, and support project or design decision-making.
Training and Knowledge Sharing:- Participates in training programs for newer members of the team.
Additional Responsibilities (as needed)Colocation Vendor Management:- Provides input for effective contract administration, including supporting the generation and review of contracts, change orders, cost forecasts, and other pertinent documents.
- Helps ensure that adequate resources are available, such as spare parts, generator fuel, water, and consumables.
- Managing vendor and contractor scheduling and site access, contributes to the completion and execution of work per Oracle expectations and safe-working practices.
Core ResponsibilitiesPlanning & Execution:- Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaboration & Partnership:- Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Problem Solving:- Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.
Continuous Learning:- Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.
Continuous Improvement:- Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.
Minimum Job QualificationsEducation and/or Experience:8 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Bachelor's Degree in Electrical Engineering, Industrial Engineering, Process Engineering, or related field AND 4 years of experience in operating data center critical infrastructure, critical facility operations, or related field.
Job Skills:Preventative Maintenance: Demonstrated ability to conduct preventative maintenance to ensure equipment/system reliability over time.
Risk Management: Demonstrated ability to identify, assess, and mitigate risks to ensure successful outcomes.
Permits to Work: Demonstrated compliance management of permit-to-work processes and requirements for safe operations.
Computerized Maintenance Management Software: Demonstrated proficiency in managing maintenance using CMMS tools.
Preferred Job QualificationsEducation and/or Experience:9 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Bachelor's degree in Electrical Engineering, Industrial Engineering, Process Engineering, or related field AND 5 years of experience in operating data center critical infrastructure, critical facility operations, or related field.
Co-location vendor management:1 year of experience working with operation and maintenance of building systems, uninterruptible power supply generators, cooling, building automation, and fire and life safety systems.
QualificationsDisclaimer:
