Essential Job Functions and Responsibilities:

- Protect compliance and minimize financial exposure by detecting, triaging, and resolving processing errors with rigor and speed, prioritizing items with imminent cutoff impacts, communicating status and decisions to stakeholders, and identifying and implementing prevention measures that reduce error incidence over time.
- Monitor, prioritize, analyze, and resolve daily error feeds/queues, keeping stakeholders informed of progress.
- Coordinate with upstream/downstream teams to implement fixes and champion prevention initiatives

Ensure timely, accurate, and compliant implementation of Crop Insurance requirements by proactively tracking changes, coordinating cross-functional delivery, validating technical changes with rigorous testing, communicating downstream impacts to stakeholders, and keeping the knowledge base and documentation current.
- Draft clear technical specifications referencing record layouts, field definitions, validations, and cross-field rules.
- Author test plans/cases (positive/negative, regression) and document results.
- Maintain knowledge base and system documentation.
- Facilitate demos or reviews with IT and business teams.

Leverage SQL effectively to access, analyze, and validate data by writing accurate, efficient queries; applying appropriate performance techniques; and continuously improving data quality, insight delivery, and business outcomes.
- Write intermediate to advanced SQL queries, with security and optimization given the highest attention.
- Validate and reconcile data across multiple sources and business expectations.
- Troubleshooting data discrepancies, quality, and/or performance issues.
- Document query logic and assumptions clearly.
- Develop reusable query assets for recurring analysis or reporting.

Deliver reliable, responsive, and compliant customer support by managing and prioritizing requests, resolving user issues and questions, improving self-service resources, and analyzing trends to proactively reduce incidents and improve customer experience and business outcomes.
- Manage request queues, discussions, and workflows.  
- Serve as point-of-contact for key business partners; manage expectations and timelines.
- Solve issues and requests for responsbility areas.
- Drive automation and AI-assisted triage where appropriate.

Minimum Qualifications:
- Bachelor's degree in Business, Information Technology, Computer Science, Agriculture, Agronomy, Agricultural Economics, or related field
- Combined 5+ years of:
-     Business analysis experience including requirements elicitation, process modeling, and system implementation
-     Data analysis experience with demonstrated SQL and analytical capabilities
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to learn new technical tools and methodologies quickly

Preferred Qualifications:
- 10+ years of combined business analysis and data analysis experience
- Knowledge of crop insurance programs, agricultural risk management, or farming operations
- Experience leading complex, enterprise-level initiatives
- Experience with both Agile and Waterfall methodologies
- Data visualization tools experience (Tableau, Power BI)
- Previous mentoring or team leadership experience

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.