Fanatics

Senior Data Analyst, Operations

Fanatics$130K — $160K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of expert-level SQL experience, preferably with Snowflake
  • 5+ years of experience in building and maintaining dashboards in a modern BI tool (Sigma a strong plus)
  • 2+ years of experience with operational, financial, or customer experience data
  • Familiarity with semantic layers and building consistent metrics
  • Proven ability to delegate tasks and ensure quality review with junior analysts
  • Strong attention to detail with a proactive approach to problem-solving
  • Excellent communication skills to collaborate with stakeholders across various departments

Responsibilities

  • Build and maintain dashboards for ops, finance, and CX stakeholders
  • Migrate existing Excel reports to the BI layer
  • Analyze shipping, fulfillment, payment, and customer data for trends and anomalies
  • Become the internal expert on specific data domains, delegating tasks where appropriate
  • Perform ad hoc data pulls to provide clear and accurate answers to business questions
  • Collaborate with data engineers to identify issues in data models
  • Utilize AI tools to enhance reporting efficiency and improve team processes
  • Define and maintain a consistent semantic layer for metrics across applications

Benefits

  • Comprehensive healthcare options
  • Retirement savings plan
  • Employee discounts on products
  • Flexible working arrangements
  • Professional development opportunities
Full Job Description
Role Summary

Fanatics Live and Collect are building the home of the sports card and collecting hobby, a platform where fans can buy, sell, and experience collecting in real time. Our analytics team is growing fast and we need a senior analyst who can turn sometimes messy data into clean, reliable reporting that the business actually uses. We're looking for a detail-oriented owner who takes pride in getting the numbers right: someone who can own our reporting and dashboarding function end-to-end, dig into unfamiliar data sources until they understand them inside and out, delegate pieces of the work to junior analysts on the team, and ensure stakeholders can trust every number they see.

What we're looking for:
  • SQL & Data: Expert-level SQL is a must (Snowflake nice to have). Comfortable writing complex queries across large datasets and going back to the source when something doesn't look right.
  • BI & Dashboarding: Proven experience building and maintaining dashboards in a modern BI tool. Experience with Sigma is a strong plus. Comfortable directing the migration of an existing Excel or manual report into a BI layer.
  • AI & Agents: Hands-on experience with Claude, GPT, or similar LLMs. Can work with and help improve agents used across the team.
  • Semantic Layer & Metrics: Familiarity with semantic layers and how to build metrics and insights that stay consistent across applications - hardening the gold layer. dbt experience or exposure is a plus.
  • Ownership & delegation: Comfortable delegating tasks to junior analysts on the team and reviewing their work for quality and accuracy, while owning outcomes end-to-end.
  • Attention to detail: Catches the thing others miss. If something is off, you'll find it.
  • Curiosity and ownership: Willing to go spelunking through GitHub, the data warehouse, and Slack threads to figure something out. Not afraid to ask questions, but brings a point of view when they do.
  • Communication: Can work directly with stakeholders across ops, finance, and CX to understand what they need and translate that into clean, accurate reporting.

Requirements:
  • SQL & Data: 5+ years of experience writing expert-level SQL across large datasets (Snowflake nice to have)
  • BI & Dashboarding: 5+ years of experience building and maintaining dashboards in a modern BI tool (Sigma a strong plus)

This role will also work across a range of data domains. At least two years of experience in any of the following is required:
  • Operational data: shipping, fulfillment
  • Financial data: payment processing, Stripe
  • CX & T&S: customer support and trust and safety ticketing, Kustomer

What you'll do:
  • Build and maintain dashboards in Sigma for ops, finance, and CX stakeholders
  • Migrate existing Excel-based and manual reports into the BI layer
  • Dig into shipping, fulfillment, payment, and CX data to surface trends, flag anomalies, and share what the data is actually saying
  • Become the internal expert on specific data domains - own them, delegate pieces to junior analysts on the team, and be the person others come to with questions
  • Handle ad hoc data pulls and investigations, turning vague questions into clear, well-sourced answers
  • Partner with data engineers to understand data models and flag upstream issues when reporting doesn't add up
  • Work with AI tools and agents to accelerate reporting and investigation work, and help improve how the team uses them
  • Help define and maintain a consistent semantic layer so metrics mean the same thing across every application that uses them


The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Los Angeles Salary Range

$130,000-$160,000 USD

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

NYC Salary Range

$145,000-$181,000 USD

About Fanatics

Fanatics is a leading retailer of licensed sports merchandise. The company was founded in 1995 and has grown to become the largest online retailer of officially licensed sports merchandise in the world. Fanatics offers a wide range of products, including jerseys, hats, and other apparel, as well as collectibles and memorabilia. The company has partnerships with all major sports leagues and teams, as well as with individual athletes. Fanatics is committed to providing a seamless shopping experience for its customers and has invested heavily in technology and logistics to ensure fast and reliable delivery.
Learn more about Fanatics
Size
5,000 employees
Industry
Founded
1995

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