Hybrid: Eight days a monthwe come together in the closest office (CT/ET time zone) within 50 milesto experience the value of connecting with colleagues. You will report to the Lead CX/UX Designer and work under the leadership of theDirector, CX/UX Design. This role is a part of DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. (Tax & Accounting). Please view the site office location directory for potential office preferences nationwide. | | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications(2yr+ minimumin role plus 1yr+ (AI Innovation)

• Prototyping: Strong ability to create high-fidelity interactive prototypes.
• Proven experience designing AI-powered user experiences for enterprise applications.
• Familiarity with agentic workflows, automation principles, ML concepts, and systems design.
• Expertise in enterprise UX for regulated domains, with tax planning, compliance, or accounting experience preferred.
• Strong understanding of data privacy, compliance, and ethical AI.
• Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows.
• User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies.
• Working knowledge of front-end development concepts such as HTML, CSS, and component-based systems, and experience using AI-assisted tools to prototype interactions and accelerate iteration.
• Usability Testing: Expertise in leading usability tests and deriving impactful design insights.
• Advanced prototyping and design system integration skills.
• Experience facilitating design thinking workshops and JTBD mapping.
• Collaboration: Excellent communication and teamwork skills to align cross-functional efforts.
• Presentation: Advanced skills in presenting design rationale and user research findings.
• Accessibility: Competence in designing accessible user experiences according to standards.

Responsibilities

• Avg. 1-4 trips per year | per business demand
• Lead the design of user-facing agentic workflows for tax and accounting professionals, including AI-driven tax planning, scenario analysis, and projection-based experiences, and deliver high-fidelity prototypes for complex projects such as predictive UX and conversational interfaces
• Collaborate with research partners to plan and conduct comprehensive user research studies and usability tests focused on planning, what-if analysis, and decision confidence.
• Create tax and accounting solutions tailored for compliance-heavy environments in North America, with an understanding of planning considerations across filing status, income, deductions, and future events.
• Synthesize research findings into actionable design recommendations.
• Develop and uphold design systems and ensure consistency across products.
• Mentor junior team members and provide constructive feedback on their work.
• Drive collaboration with product managers, engineers, and other stakeholders as part of the empowered product team to align design goals with business objectives and bring designs to life.
• Drive the iterative design process based on user feedback and usability testing.
• Stay up to date with the latest UX design trends and technologies.
• Present and defend design decisions based on user research and best practices.
• Ensure adherence to financial data privacy, security, and WCAG accessibility standards.