Expeditors International of Washington Inc

Senior Customs Brokerage Agent

Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of customs brokerage experience
  • Strong communication skills, both verbal and written
  • Current U.S. Customs Broker License is preferred
  • Certified Import Clearance Specialist (CICS) Certification desired
  • Mentoring or leadership experience preferred
  • Experience with communicating CBP and PGAs is an advantage

Responsibilities

  • Manage a diverse portfolio of import brokerage accounts
  • Serve as the main contact for customers on brokerage operations
  • Support onboarding for new brokerage accounts
  • Communicate with Customs and Partner Government Agencies regarding regulations
  • Bridge Compliance and Operations to offer practical guidance
  • Mentor and train Customer Service Representatives in brokerage and compliance
  • Collaborate with teams to enhance processes and drive efficiency

Benefits

  • Paid vacation and holidays
  • Flexible workday options
  • Paid sick time
  • 401(k) plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive medical, dental, and vision coverage
  • Health Savings Account (HSA)
  • Life and disability insurance
  • Paid parental leave
  • Commuter benefits
  • Employee Assistance Program (EAP)
  • Training and development opportunities
  • Educational assistance and reimbursement
Full Job Description
Job Description

Summary Description:

The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement. The successful candidate will serve as a subject matter expert, trusted customer advisor, and mentor while helping drive operational excellence and a positive team culture.

Key Responsibilities
  • Manage a portfolio of import brokerage accounts of varying size and complexity.
  • Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
  • Support onboarding and implementation of new brokerage accounts.
  • Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements.
  • Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance.
  • Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
  • Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
  • Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
  • Support timely resolution of debits, credits, and other account financial activities.
  • Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Position Allocation
  • 50-75% Customer Account Management and Brokerage Operations
  • 25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives

What Success Looks Like

The Senior Customs Brokerage Agent is recognized as:
  • A trusted advisor to customers.
  • A technical expert for complex brokerage matters.
  • A bridge between Compliance and Operations.
  • A mentor who develops future brokerage talent.
  • A collaborative leader who strengthens team culture and drives continuous improvement.


Qualifications

Minimum Qualifications
  • Minimum 5 years of progressively responsible brokerage experience.
  • Strong written and verbal communication skills

Preferred Qualifications
  • Current U.S. Customs Broker License
  • Certified Import Clearance Specialist (CICS) Certification
  • Dangerous Goods Certification
  • Previous mentoring, training, or leadership experience
  • Experience communicating directly with CBP and PGAs


Additional Information

Expected Salary Range: $40-$50/hour

Expeditors offers excellent benefits:
  • Paid Vacation (first year prorated based off month of hire)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ

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