Senior Customer Success Partner, EnterpriseAs a Senior Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You'll guide customers in aligning their goals with CreatorIQ's platform capabilities, driving long-term adoption and program success.
You'll build trusted, multi-threaded relationships with key stakeholders-both virtually and in person-serving as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey.
What you'll do:- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ's self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Partner with Product Support to route technical questions and product-related issues for efficient resolution.
- Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
- Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
- Act as the customer's internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
- Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Who you are and what you'll need for this position:- Passionate about influencer marketing, creator content and social media measurement
- 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
- Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
- Proven success managing toward business KPIs goals and customer advocacy metrics.
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
- Thrives on solving problems and delivering thoughtful, customer-centric solutions.
- Builds strong, trusted relationships and acts as a strategic advisor to your customers.
- Approaches work with curiosity and a passion for learning-especially when it comes to new tools, trends, and marketing strategies.
- Balances strategic thinking with day-to-day execution and follow-through.
- Stays composed and adaptable in a fast-paced, evolving environment.
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
- Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
What you will get from us:- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
