S&P Global, Inc

Senior Customer Success Manager

S&P Global, Inc • $70K — $94K *
Charlottesville, VA 22903In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong MS Office skills (Word, Excel, PowerPoint)
  • 3-5 years of relevant work experience
  • Positive, proactive attitude with teamwork ability
  • Exceptional listening and communication skills
  • Proven success in maintaining senior client relationships
  • Goal-oriented with strong multitasking and prioritization skills
  • Experience in a consultative sales or client-facing role

Responsibilities

  • Lead customer engagement initiatives with Marketing, Product, and Sales teams
  • Develop industry specialization and deliver tailored training for users
  • Deepen product knowledge and share best practices with the team
  • Drive user adoption and product growth through targeted campaigns
  • Analyze customer profiles in Salesforce to identify trends and opportunities
  • Collaborate with CSMs to coordinate client engagement strategies
  • Monitor product usage and account profiles to support renewals
  • Synthesize client feedback and influence product enhancements
  • Evolve digital engagement strategies to scale user impact
  • Utilize CRM systems to optimize client interactions and campaigns

Benefits

  • Annual bonus eligibility
  • Dynamic global work environment
  • Opportunity to develop industry specialization
  • Collaboration with multi-disciplinary teams
  • Engagement with diverse client accounts
Full Job Description
About the Role:

Grade Level (for internal use):
10

The Team:

The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment.

Responsibilities and Impact:
  • Lead proactive and innovative customer engagement initiatives in close collaboration with Marketing, Product, Account Management, and Sales teams. Cultivate strong relationships with power users and key stakeholders.
  • Develop specialization in key industry verticals or customer segments. Stay attuned to client business objectives and market trends to identify tailored solutions. Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows.
  • Continuously deepen understanding of Data & Research products and services, including new features and offerings. Act as a knowledge resource across the team by sharing best practices, campaign strategies, and leading special projects or initiatives.
  • Drive user adoption and product usage growth through targeted campaigns, webinars, and one-on-one engagements. Maintain strong relationships across user personas.
  • Analyze and evolve customer profiles within Salesforce, capturing key attributes such as departmental use, geographic presence, and business objectives.
  • Partner with fellow CSMs to evaluate engagement across product areas and accounts, aligning on opportunities for coordinated outreach or specialization.
  • Monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
  • Capture and synthesize client feedback, ensuring enhancement requests are routed to the appropriate product stakeholders. Influence product roadmaps by surfacing customer insights and trends.
  • Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars, digital channels, automation tools, and data insights to drive product adoption.
  • Leverage CRM and engagement platforms (e.g., Salesforce, ChurnZero) to plan, track, and optimize client interactions and campaigns.


Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $70,817 to $94,679. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual bonus.

What We're Looking For:

Basic Required Qualifications:
  • Strong MS office (Word, Excel, PowerPoint) skills
  • 3-5 years work experience
  • Positive, proactive attitude and ability to work well in teams
  • Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
  • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
  • Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
  • Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations


Additional Preferred Qualifications
  • Bachelor's degree in Finance, Economics or related field preferred
  • 3-5 years work experience in the financial services industry and/or in a sales/account management role
  • Knowledge of CRM systems (such as Salesforce, ChurnZero, SalesLoft), data analytics (Power BI), or research platforms would be advantageous


Right to Work Requirements:

This role is limited to persons with an indefinite right to work in the United States.

We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

About S&P Global, Inc

S&P Global Market Intelligence is an exclusive analysis and in-depth data in real time for the banking.

S&P Global, Inc Careers

Join the dynamic team at S&P Global, Inc, a leader in providing transparent and innovative financial intelligence and analytics. As a global powerhouse, we are at the forefront of shaping the financial industry, making this an ideal time to advance your career with us. Work You’ll Do At S&P Global, Inc, you will be part of a culture that thrives on diversity, leadership, and professional excellence. Our team is committed to fostering an environment where innovation and growth are not just encouraged but are part of everyday activities. Transform your career with opportunities that place you at the intersection of data, technology, and market insights. Our professionals lead the industry in delivering cutting-edge solutions that address the challenges of today’s global markets. Join our team and collaborate with some of the brightest minds in the industry. With over 20,000 dedicated professionals worldwide, S&P Global, Inc offers a unique platform for professional growth and networking. S&P Global, Inc Jobs and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are eager to drive innovation and lead change. Explore job opportunities in various fields, from financial services to data analysis, and contribute to our mission of providing essential intelligence. Do Innovative Work Be part of a company that values the skills and knowledge of its employees. At S&P Global, Inc, innovation is at the core of what we do. We offer a range of positions that allow you to apply your expertise and push the boundaries of what is possible in the financial sector. Internship Programs Kickstart your career with an internship at S&P Global, Inc. Our internships provide invaluable workplace experience and a chance to develop key skills that will aid you in your professional journey. Interns at S&P Global, Inc are crucial team members, working on projects that directly impact our business and clients. Benefits and Growth S&P Global, Inc is dedicated to the growth and development of its employees. We offer comprehensive benefits designed to enhance your life and well-being. From advanced career development programs to leadership training, we provide the tools necessary for you to succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Whether you are starting your career or looking to take it to the next level, S&P Global, Inc offers a range of job opportunities and career paths. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at S&P Global, Inc. S&P Global, Inc is not just a company—it’s a place where you can make a difference. Join us and help shape the future of the financial world.
Learn more about S&P Global, Inc
Size
22,850 employees
Market Cap
$107.6 billion
Industry
Finance & Insurance
Net Income
$2.3 billion
Founded
1888
5 Year Trend
+7.9%
Revenue
$7.4 billion
NASDAQ
SPGI
* Ladders Estimates

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