Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Relocation assistance is available for qualified candidates.

Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

• Recruit, retain and motivate staff to ensure the highest levels of customer service.

• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor27s degree.

• 5+ years of experience in customer service operations and or management.

• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking trails.

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