We are looking for a Senior Customer Relationship Manager to join our Jack Henry CRM Team. In this role, you will serve as the primary liaison for banking clients utilizing Jack Henry's core platforms-Silverlake, CIF 20/20, and Core Director. You'll be responsible for managing complex business relationships, resolving issues, and leading diverse projects that require sound judgment and strategic thinking to deliver effective solutions. Our team works cross-functionally with various departments across Jack Henry to ensure clear communication and strong organizational support for our clients. This position involves up to 25% travel to client sites, allowing you to build deeper relationships and gain insight into the unique cultures of the financial institutions we serve. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO. The salary range for this position is $75,000-$95,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: • As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services. • Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. • Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method. • Tracks and manages the resolution of all issues for new customers, as well as post-release issues for existing customers. • May perform other job duties as assigned. What you'll need to have: • Must have a minimum of 6 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. • Must be able to travel 25% of the time to assigned customers. What would be nice for you to have: • Bachelor's Degree, • Experience supporting or working with JH products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.