THE ROLEAMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Embedded, and Adaptive Computing customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle.
This highly visible customer-facing role requires strong technical expertise, quality engineering experience, data-driven decision making, and the ability to influence cross-functional teams. The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement.
KEY RESPONSIBILITIES:This role serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle. The position owns customer quality scorecards, leads critical escalations and root-cause investigations, and partners with cross-functional teams to improve product quality, reliability, and field performance. Responsibilities include supporting new product introductions, providing technical guidance on customer issues and failure analysis, leading customer audits and executive reviews, and acting as the voice of the customer within AMD. Through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams, this role drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes.2
PREFERRED EXPERIENCE:- Proven experience in semiconductor, electronics, server, networking, embedded, or data center industries.
- Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Product Engineering, Failure Analysis, Customer Engineering, or Technical Support.
- Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
- Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
- Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.
- Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.
- Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
- Experience with server platforms, x86 processors, GPUs, AI accelerators, FPGAs, adaptive computing, or embedded products is highly desirable.
- Excellent communication, presentation, and customer-facing skills.
ACADEMIC CREDENTIALS- Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline. Advanced degree preferred.
LOCATIONThis role is not eligible for visa sponsorship.#LI-AJ1Benefits offered are described: AMD benefits at a glance.
