Senior Customer Insights & Analytics - Program Owner (Hybrid)

MAPFRE

$115K — $140K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience in a specialized field.
  • 4-6 years of related experience in data analysis or business intelligence.
  • Experience leading or participating in cross-functional teams.
  • Demonstrated ability to contribute to complex projects.
  • Exposure to different functions like IT or Advanced Analytics.

Responsibilities

  • Develop datasets for enterprise reports and data marts.
  • Perform exploratory analysis and data modeling on datasets.
  • Facilitate meetings to transform business needs into clear requirements.
  • Provide consultative support to cross-functional teams.
  • Assist in creating complex ad hoc reports.
  • Apply critical thinking to analyze and plan business initiatives.
  • Offer prescriptive recommendations based on data analysis.

Benefits

  • Professional development opportunities for career advancement.
  • Collaborative work environment with cross-departmental teams.
  • Access to advanced data analysis tools and technologies.
  • Participation in strategic planning and innovation initiatives.
Full Job Description
Summary:

Builds and maintains datasets to support enterprise reporting, data marts, and ad hoc analysis. Performs advanced data analysis and modeling, translating business needs into high-quality requirements for reporting and visualization. Provides consultative support, ensures data integrity, and delivers actionable insights through prescriptive recommendations.

Responsibilities:

  • Develop datasets that serve as sources for various reports and enterprise data marts.
  • Analyze datasets - perform exploratory analysis, data manipulation, or data modeling for deliverables.
  • Leads or facilitates meetings to translate business needs into clearly defined, well-documented, high-quality requirements to support future reporting and visualizations.
  • Provides consultative assistance to cross-functional teams and external departments working with data.
  • Assists in the development of complex ad hoc reporting.
  • Exercises discretion and applies critical thinking relative to analysis, planning, and/or implementation of critical business initiatives.
  • Provides prescriptive recommendations for action as part of reporting based on analysis of requested data.
  • Applies data best practices to ensure the quality and accessibility of assembled datasets.
  • Analyze financial and operational data using tools such as SQL and Python to support strategic decision-making and forecasting.
  • Design and implement data processes to integrate data from multiple sources into centralized repositories, cleaning, transforming and validating datasets that ensure accuracy and consistency for analytical use.
  • Collaborate with sales, marketing, and underwriting teams to align business strategies and performance goals.
  • Develop and present business proposals, dashboards, and performance reports to senior leadership.
  • Monitor agency production and performance, enabling segmentation and channel value proposition alignment.
  • Support the implementation of business development tools and infrastructure to enhance analytics capabilities.
  • Participate in strategic planning sessions, talent forums, and cross-regional assessments to refine Business Development strategy.


Qualifications:

  • Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience.
  • 4-6 years' experience or equivalent, related knowledge.
  • Incumbents in this role should have at least 2 of the following experiences:
    • Taking on a role in different function, such as IT or Advanced Analytics, to bring increased knowledge and perspective back to Business Intelligence (especially important for the Advisor and Senior Advisor levels).
    • Participating in or leading a cross functional team.
    • Participating in or leading complex projects.
    • Completing an assignment in another team/department.
    • Working on a global project team.


Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$115,000 - $140,000

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