Position Summary:This role is responsible for overseeing multiple accounts in all aspects of Sales Support. Lead will be responsible for ensuring exceptional customer experience internally and externally. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Customer Excellence Lead position is available for candidates with extensive supervisory experience and leadership skills. This position reports to the Customer Excellence Manager.
Responsibilities (including but not limited to):- Supervise establishment of customer contracts
- Oversee customer communication and documentation
- Supports Specialist by managing weekly position reports and providing updates to the Sales team
- Assists team with forecast implementation and coordination with the DMP Team. Supports forecast planning
- Review proposed purchases based on customer usage and contract parameters and requirements
- Assist and review costing updates with Specialist and/or Sales
- Manage internal and external databases including customer portals
- Provide strong organizational, analytical, and time-management skills
- Communicate effectively with internal teams and external partners
- Work independently and collaboratively in a fast-paced environment.
- Develop and enhance processes to improve team efficiency
- Lead, train, mentor, and supervise Customer Excellence Specialists and Analysts
- Serve as the primary liaison between customers and Sales Managers
Qualifications:- 5+ years of Customer/Sales Support experience, including supervisory duties
- Bachelor's degree
- Experience in Infor M3 a plus
- Experience in Salesforce a plus
- Food industry experience is preferred
- Demonstrate advanced proficiency in MS Office, especially Excel
Salary Range:$80,000 - $90,000 annually plus bonus
Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.Our Benefits:We care about your total well-being and will support you with the following subject to your location and role.
- Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
- Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
- Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
- Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
- Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events
