Job Title:

Senior Customer Enablement Operations Specialist

Job Description:

This role can be based in our Chaska, MN location or remotely in Arizona

The Role

We are seeking a Customer Enablement Operations Specialist to join our North America Customer Enablement organization and support the Global Strategic Customer (GSC) Team. This role will help key customers by driving proactive issue resolution, operational excellence, and an exceptional customer experience.

This role serves as an operational and analytical partner to the GSC Customer Enablement Team, providing data analysis, reporting, and problem-solving support to resolve customer challenges, improving supply continuity, and support execution. The successful candidate will collaborate across Customer Enablement, Supply Chain, Planning, Operations, Manufacturing, Logistics, Customer Service, Product Management, and Commercial teams to drive customer-focused outcomes.

The Customer Enablement Operations Specialist is the operational and analytical backbone of the GSC Customer Enablement Team, turning customer data into actionable insights, identifying supply risks, supporting customer-facing issue resolution, standardizing reporting, and improving scalability across the organization.

What You'll Do:

• Support the GSC Customer Enablement Team with analysis, reporting, and operational support to enable proactive customer engagement and issue resolution.

• Analyze supply gaps, inventory concerns, shipment issues, backlog challenges, and service disruptions to identify root causes and support resolution.

• Apply customer-facing problem-solving experience to support complex challenges and timely resolution of critical business issues.

• Provide analysis for customer discussions, operational reviews, business reviews, supply continuity, and escalation management.

• Partner with Supply Chain, Planning, Operations, Manufacturing, Logistics, Customer Service, and Commercial teams to support continuity and execution.

• Analyze forecast, inventory, shipment, backlog, consumption, and demand trends to identify risks, opportunities, and insights.

• Develop customer-facing reports, scorecards, dashboards, summaries, and business review materials.

• Standardize customer reporting formats, templates, and data visualization methods across the GSC Customer Enablement Team.

• Use Excel, Power BI, SAP, Salesforce, and other tools to automate reporting, improve visibility, and strengthen data integrity.

• Support escalations through data gathering, analysis, risk assessment, and actionable recommendations.

• Identify business risks and support mitigation plans that protect customer supply continuity and operational performance.

• Drive continuous improvement to increase reporting efficiency, data accuracy, operational effectiveness, and customer experience.

What We Seek

Required Qualifications

• Bachelor's degree in business or a related field, and/or 3-5 years of equivalent customer-facing problem-solving experience supporting operational, supply, inventory, service, or fulfillment-related customer challenges.

• Proven ability to analyze complex business problems, identify root causes, and develop practical solutions.

• Advanced Microsoft Excel skills, including data analysis, automation, Power Query, dashboard development, and reporting.

• Strong analytical, organizational, and communication skills.

• Ability to work effectively across multiple functions and organizational levels.

• Proven ability to manage multiple priorities in a fast-paced environment with minimal supervision.

• Self-starter with a strong sense of ownership, urgency, accountability, and attention to detail.

• Customer-focused mindset with a passion for improving customer experience.

Preferred Qualifications

• Experience with customer supply continuity, inventory management, forecasting, demand planning, or operational issue resolution.

• Experience working with customers or customer-facing teams to resolve supply chain, inventory, service, or fulfillment issues.

• Experience supporting customer escalations and cross-functional recovery plans.

• Experience with Power BI, SAP, Salesforce, or similar systems.

• Semiconductor, advanced manufacturing, or high-tech industry experience.

• Experience building automated reports and business intelligence dashboards.

• Knowledge of forecasting, supply planning, customer operations, inventory management, or commercial support.

• Experience presenting insights and recommendations to internal stakeholders.

Success Metrics

The Successful Candidate Will:

• Help the GSC Customer Enablement Team resolve customer challenges faster and more effectively.

• Proactively identify and mitigate supply continuity risks before they affect customers.

• Deliver timely, accurate insights that support customer and business decisions.

• Improve reporting consistency through standardization, automation, and scalable processes.

• Reduce manual effort in customer reporting and operational analysis.

• Build tools and processes that improve efficiency and support growth.

• Become a trusted operational and analytical resource for the GSC Customer Enablement Team.

• Support customer issue resolution with timely analysis, recommendations, and data-driven insights.

• Strengthen the customer experience through proactive issue identification, resolution support, and continuous improvement.

WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Compensation: $85,000 - $114,000 per year range with actual pay dependent on candidate overall skills for the role
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

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