POSITION OVERVIEW:The Senior Customer Development Manager is responsible for the functional management, leadership, and execution of all sales related activities for the Nestle Health Science (NHSc) Holistic Health portfolio within Northeast grocery accounts, including Wakefern, Price Chopper, and Tops. The individual will work closely with the internal strategy, category management, finance, and functional support teams to identify and develop business opportunities that will advance our partnership and industry leadership with assigned customers. Specific accountability will include hitting annual financial targets, building impactful relationships with customers and across NHSc.
KEY RESPONSIBILITIES:- Develop strategic and winning relationships throughout assigned customers.
- High focus on exceeding performance goals via off-shelf display, distribution gains, ACV enhancement, etc.
- Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
- Detailed understanding of the Customer's go-to-market model including Category Management strategy.
- Execute our brand and category growth strategy that align with the customer.
- Identify new opportunities for growth; develop and implement strategic growth plan aligned with corporate goals.
- Educate our business partners on our products, retail goals, and measurement of success.
- Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
- Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
- Manage Trade budget and monitor spending efficiency that focus on a strong ROI and delivering GTN efficiencies.
- Responsible for Trade Investment Management (Osprey) system inputs, trade fund management, direct sales forecasting and projection activities for the company.
- Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
EXPERIENCE AND EDUCATION REQUIREMENTS:- Bachelor's degree in business or related field preferred.
- 8+ years sales experience preferred; minimum 4 years managing strategic FDM customers.
- Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required.
- Experience in consumer goods, health & wellness, and vitamins and supplements is highly preferred.
- Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
- Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
- Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
- Proficient in MS Office Suite (Word, Excel, Power Point, etc.).
SKILLS:- Ability to manage multiple priorities and multiple brands/categories.
- High level of organizational skills, good written and oral communication skills.
- Ability to work independently and meet deadlines.
- Must be able to multi-task and follow-up when responses are needed.
- Deep understanding of the assigned Customer and how to develop demand creation plans.
- The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals.
- Problem solver with a solutions-oriented mindset.
- Must be a dynamic leader who can push past obstacles and overcome objections.
- Must be an articulate communicator who can quickly synthesize data.
- P&L management and strong financial acumen.
The approximate pay range for this position is $160,000 to $175,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com).
