Ritchie Bros Auctioneers Incorporated

Senior Customer Asset Management Specialist

Ritchie Bros Auctioneers Incorporated • $75K — $95K *
Monrovia, CA 91016In-Person
Business Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 3-5 years in Customer Service, Sales Support, or Logistics with deep process knowledge
  • Proficient in Microsoft Office and possesses strong communication skills
  • Highly organized with the ability to multitask
  • Flexible schedule including evenings, weekends, and holidays
  • Fluent in English; Spanish and French are a plus
  • Comfortable working both indoors and outdoors, including climbing large equipment

Responsibilities

  • Handle escalations from the Customer Asset Management team
  • Assist the Supervisor or Manager with project tasks
  • Act as a model for attendance, knowledge, and problem-solving
  • Collaborate with the Sales Team on asset processes
  • Enforce Terms & Conditions to customers
  • Review asset situations and recommend actions
  • Determine solutions for escalated issues from Site Management Specialists

Benefits

  • Medical, dental, and vision insurance
  • 401k plan with 100% match on the first 4% contributed
  • 15 days of PTO per year
Full Job Description
Job Description

This role serves as the Subject Matter Expert (SME) for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.

Responsibilities

  • Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
  • Assist your Supervisor or Manager in projects as they come up
  • Serve as a peer role model in reference to attendance, knowledge and problem solving
  • Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes
  • Inform & and enforce Terms & Conditions to customers
  • Review asset situation and recommend next steps including relocation and abandonment
  • Review Site Management Specialist's escalations and determine best path for solution
  • Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
  • Provide recommendations on process updates/changes to Supervisor
  • SME for Site Management Specialist
  • Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
  • Coordinate with other departments to ensure customer satisfaction.
  • Flexible and willing to perform other tasks as assigned


Qualifications

  • 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
  • Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities.
  • Highly organized and able to concurrently handle multiple tasks and projects
  • Flexible schedule
  • Ability to work evenings, weekends and stat holidays as required
  • Must be fluent in English, both written and verbal.
  • Spanish and French an asset
  • Work both indoors and outdoors year-round, and climb on and off large equipment and trucks


About Ritchie Bros Auctioneers Incorporated

Ritchie Bros. Auctioneers is an industrial auctioneer. The company sells a wide range of used and unused equipment, including trucks, tractors, and construction equipment. Ritchie Bros. operates in over 25 countries and has over 110 locations worldwide. The company was founded in 1958 and is headquartered in Burnaby, British Columbia, Canada.
Learn more about Ritchie Bros Auctioneers Incorporated
Size
2,700 employees
Market Cap
$6.3 billion
Industry
Business Services
Founded
1958
5 Year Trend
+4.7%
NASDAQ
RBA
* Ladders Estimates

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