Position Overview:The Senior Credit Analyst manages a portfolio of customer accounts, partnering with Sales and Operations to optimize accounts receivable (AR) performance while balancing risk and customer experience.
This role is responsible for monitoring key AR metrics-including DSO, ADTP, past due aging, and bad debt-through proactive collections, credit underwriting, and data-driven decisioning. The Senior Credit Analyst evaluates customer financial health using internal and external data sources and recommends credit limits, terms, and risk classifications.
This position serves as an escalation point for complex account issues and plays a key role in improving credit policies, processes, and overall portfolio performance.
Key Responsibilities Credit Risk & Underwriting
- Evaluate credit risk for new and existing customers using financial statements, D&B, trade references, and industry data
- Recommend credit limits, payment terms, and risk classifications within authority guidelines
- Analyze financials and behavioral data to reduce exposure and minimize bad debt
- Review and approve credit requests; escalate high-risk decisions with supporting analysis
- Assess non-standard payment terms (e.g., Net 60) and complete credit scorecards with Sales
- Structure payment plans aligned with risk level and customer relationship
Accounts Receivable & Collections
- Manage AR aging, DSO, ADTP, and delinquency trends across assigned portfolio
- Drive proactive collections through customer outreach and follow-up
- Resolve payment issues including short pays, disputes, deductions, and returned payments
- Provide documentation (invoices, PODs, statements) to support collections
- Identify at-risk accounts and recommend corrective actions
- Report portfolio risk, trends, and collection performance to leadership
Portfolio Management & Business Partnership
- Serve as primary credit contact for Sales, Operations, and Customer Service
- Partner with Sales to balance revenue growth with credit risk management
- Participate in regular reviews of high-risk or high-value accounts
- Execute order hold/release decisions per credit policy
- Resolve order issues in coordination with internal teams (Sales, CSR, CAC)
- Escalate complex account issues to Credit leadership as needed
Process Improvement & Leadership Support
- Process account adjustments, credits, and refunds accurately and timely
- Support onboarding and training of Credit team members
- Act as subject matter resource for credit and collections processes
- Conduct periodic portfolio reviews and identify risk mitigation opportunities
- Support continuous improvement of credit policies, workflows, and controls
- Identify and drive process improvements across AR and collections functions
Required Experience: - 5+ years of credit and collections experience (credit analysis, AR management, delinquency resolution)
- Strong understanding of accounting, finance, and credit principles
- Experience analyzing financial statements and assessing credit risk
- Experience working with ERP systems and credit tools
Technical Skills: - Microsoft 365 (Excel, Word, Outlook) proficiency required
- Experience with credit platforms (D&B, CreditSafe, Experian, or similar)
- ERP experience required; SAP S/4HANA a plus
Education & Certifications - Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred (or equivalent experience)
- NACM certifications (CBA, CBF, CCE) a plus
Key Skills- Credit risk analysis & underwriting
- Accounts receivable & collections management
- Financial statement analysis
- DSO / ADTP / AR performance management
- Customer relationship management
- Negotiation & dispute resolution
- Cross-functional collaboration (Sales, Operations, Finance)
- Problem-solving and escalation management
- Strong communication and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Work Location / Schedule - Hybrid role based out of our corporate office in Schaumburg, IL.
- Team members work onsite three days per week, including Tuesday and Thursday, plus a third in-office day that is typically Wednesday but may vary based on business needs. Remote work is available on the remaining two days each week.
Pre-Employment Requirement: - Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.
The annual base salary range for this position is $80,000 - $100,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.
