Radial

Senior Creative Director

Radial$120K — $150K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of creative leadership experience, especially in B2B or technology sectors.
  • Prior experience in building or scaling an in-house creative studio, ideally transitioning from external agencies.
  • Fluency with AI creative tools, with a strong perspective on their application and limitations.
  • Proven portfolio demonstrating brand identity and campaign creative expertise.
  • Commercially adept, connecting creative work to business outcomes and pipeline performance.
  • Experience managing diverse creative teams, including designers and copywriters.
  • Proven ability to influence and build credibility with senior stakeholders across the organization.

Responsibilities

  • Build and lead an in-house Creative Studio with 10-15 team members in North America and UKIA.
  • Manage the shift from external agency collaboration to an in-house creative capability.
  • Set and uphold the global standard for creative quality across all brand output.
  • Execute creative briefs with agility according to regional marketing strategies.
  • Define a hub-and-spoke model for regional team collaboration while maintaining central creative standards.
  • Develop AI-enhanced production capabilities to streamline creative processes.
  • Foster collaboration with brand, performance, and product marketing teams to ensure adherence to brand governance.

Benefits

  • Competitive salaries ranked in the top 5% of similar-sized companies.
  • Comprehensive health, dental, and vision coverage.
  • 401(k) retirement match with 100% matching up to 4%.
  • 32 days of paid time off, including personal and floating days.
  • 18 weeks of paid parental leave after one year of employment.
  • 5 volunteer days annually through the Sage Foundation.
  • Tuition reimbursement of up to $5,250 per year after six months of employment.
  • Annual wellness rewards, including credits for fitness and health expenses.
  • Access to extensive career development resources and ongoing training programs.
Full Job Description
Job Title
Senior Creative Director

Job Description
We9re building an in-house Creative Studio to change how Sage shows up. This is a challenger brand opportunity: a company cannot win on share of voice alone, in a category where creativity is the multiplier. The Creative Director will set the global creative standard for Sage, build the team that delivers it, and earn the trust of commercial leaders across three regions by producing work that is distinctive, fast, and commercially connected.

In the near term, the Creative Director will stand up the studio, hire the team, and manage key transitions from external agency dependency to in-house capability. Longer term, they9ll define how Sage shows up creatively across every market and touchpoint, setting a standard that compounds over time.

The Creative Director is responsible for all creative output across the brand function: campaign design, brand design, copywriting and production. This person sets the creative quality bar globally, builds and leads a team that mixes traditional craft with AI-enabled production, and earns the trust of regional commercial leaders by delivering at the speed the business needs.

Key Responsibilities
 Build and lead the in-house Creative Studio across North America and UKIA, scaling to approximately 10-15 people including brand designers, campaign designers, copywriters, and production specialists embedded in key regional markets.
 Manage the transition from external agency dependency to in-house capability, including phased reduction of agency scope.
 Own the creative quality bar for all externally facing brand output globally
 Execute creative briefs from regional directors of campaign strategy and other brand functions.
 Establish a hub-and-spoke creative model: central standards with regional designers embedded in key markets.
 Build an AI-enabled production capability.
 Work in close partnership with other brand, performance marketing, product marketing and people teams to ensure all creative output meets brand governance standards.
 Own the relationship with retained external agencies and specialist production partners.
 Define and implement the creative operating model: intake process, briefing standards, turnaround commitments, and quality review cadence across all teams that brief into the studio.
 Establish ways of working between the Creative Studio and its key partners (Brand Strategy, Performance Marketing, Events, Sponsorships) including service standards and escalation paths.

What You9ll Bring
 10+ years in creative leadership, with at least 5 years in B2B or technology in-house
 Experience building or scaling an in-house creative studio, ideally replacing external agency dependency
 Demonstrated fluency with AI creative tools and a clear point of view on where AI adds value and where it does not
 Strong portfolio across brand identity, campaign creative, and digital/social execution
 Commercially oriented: can speak to pipeline, conversion, and business outcomes, not just creative craft
 Experience managing a mixed team of brand designers, campaign designers, copywriters, and production specialists
 Ability to operate in a matrix: this role serves the whole organization, not one function
 Track record of earning credibility with commercial leadership and regional MDs, not just marketing peers
 Proven ability to influence senior stakeholders on creative direction, including non-marketing leaders who are not naturally fluent in creative evaluation
 Inspiring leader with a track record of building and developing high-performance creative teams, including hiring for roles that don9t exist yet in the organization

What You9ll Own
 Creative turnaround time vs. current benchmark
 Cost per creative asset vs. current baseline
 Brand consistency score across regions (internal audit)
 Reduction in external agency spend as percentage of total creative cost
 Internal stakeholder satisfaction
 Creative effectiveness: campaign recall, brand perception shift, and creative-driven pipeline contribution measured through brand tracking and campaign post-analysis
 Studio build milestones: team hired, agency transition complete, regional spokes operational

Team composition:
 Campaign design
 Brand design team
 Copywriters
 Production

Perks? We have plenty.
 Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
 Comprehensive health, dental and vision coverage
 401(k) retirement match (100% matching up to 4%)
 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
 5 days paid yearly to volunteer (through Sage Foundation)
 $5,250 tuition reimbursement per calendar year starting 6 months after hire date
 Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
 Library of on demand career development options and ongoing training offerings

Function
Brand

Country
United States

Office Location
Atlanta

Work Place type
Hybrid

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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