Merck & Co, Inc

Senior Coordinator, Interactive Response Technology - Hybrid

Merck & Co, Inc • $117K — $184K *
Rahway, NJ 07065In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • B.A. or B.S. degree in life sciences, computer science, engineering, or related field.
  • 4 years of experience in IRT (Interactive Response Technology).
  • Strong understanding of IRT systems development processes.
  • Familiarity with the clinical development process and clinical data management.
  • Effective written and verbal communication skills.,

Responsibilities

  • Execute IRT systems development from kickoff to go live and post-launch activities.
  • Define and redesign IRT development processes and lead improvement initiatives.
  • Create and enforce IRT system standards while collaborating with vendors and stakeholders.
  • Conduct peer reviews of IRT-specific documentation for quality assurance.
  • Manage vendor relationships, monitor performance, and resolve issues.,

Benefits

  • Flexible hybrid work arrangements.
  • Support for training and education of stakeholders.
  • Opportunity to lead continuous improvement projects and initiatives.
  • Professional development through mentorship and guidance.
  • Engagement with cross-functional teams and external partners.
Full Job Description
Job Description

IRT Senior Coordinator is responsible for providing end-to-end IRT (Interactive Response Technology) systems project management support including, but not limited to, gathering study-specific user requirements, executing UAT tasks, managing project timelines, managing and enforcing IRT systems Standards. IRT Sr. Coordinator also monitors system change requests and acts as our Company's IRT systems subject matter expert while liaising with external vendors. Accountable for making decisions regarding IRT process, issue resolution, and deviations from standards.

Applies IRT systems expertise on day-to-day activities when issues are escalated. Communicates with internal and external stakeholders and escalates risks. May participate and lead in process improvement initiatives, standards development and maintenance. Responsible for creating and enforcing IRT systems standards, managing vendor performance, and supporting training &education of stakeholders.

Primary Activities:
  • Execute IRT systems development process from kickoff to system go live, ongoing system change control, system closeout and database lock activities.
  • Defines/redesigns IRT development processes across vendor base. Identifies areas for process improvement and leads improvement activities.
  • Creates and enforces the use of IRT systems standards. Responsibilities may include creation / revision of IRT systems standards, collaboration with vendors and internal stakeholders to define requirements, and monitoring standards utilization rate.
  • Performs peer-review of the IRT systems specific documentations for quality
  • Manages vendor performance and relationship(s). Responsibilities may include defining and implementing process with vendor representatives, monitoring and analyzing vendor and our Company's performance metrics, performing root cause analysis and identifying corrective actions, and serving as point of escalation for vendor issues.
  • Obtains internal and external stakeholder feedback; this may include meeting with vendor project managers and/or meeting with subject matter experts or representatives from stakeholder functional areas
  • Provides support for successful integration of our Company's and vendor systems
  • Provides support for problem resolution between IRT vendors and our Company's Clinical Trial Team
  • May participate in training and education for stakeholders. May develop, or assist in development of, reference and/or training material. May provide cross-functional internal and external communication as needed
  • May provide support for the development / maintenance of relevant documentation, including applicable SOPs, job aids, and guidance documentation
  • May mentor new staff
  • May lead a continuous improvement special project or any other project or perform any other IRT related task deemed appropriate by management
  • Serves as project manager of all IRT systems activities for protocols assigned. Uses interpersonal, negotiating, and project management skills to perform the following tasks:
  • Project plan development, execution, and change control. Coordinates resolution & risk mitigation of all IRT systems related issues and end of study vendor deliverables
  • Activity definition and sequencing, duration estimation, schedule development, and schedule control.
  • Risk management planning (i.e., risk identification, analysis, and response planning, as well as risk monitoring and control).
  • Communication planning, information distribution, performance reporting, and project closure


Education:
  • B.A. or B.S. degree required, preferably in life sciences, computer science, engineering or related discipline.


Experience:
  • 4 years' of IRT working experience preferred


Knowledge and Skills:
  • Demonstrate knowledge of IRT systems development processes
  • Knowledge of the clinical development process, preferably through submission; thorough knowledge of clinical data management
  • Effective written and verbal communication skills
  • Ability independently perform and manage multiple tasks at one time and meet deadlines in a complex environment working both internal and external to our Company.


clinicaltrialjobs

EligibleforERP

#GDMS

Required Skills:
Clinical Development, Clinical Information Systems, Communication, Data Management, Good Clinical Practice (GCP), Interactive Response Technology, Project Management, Stakeholder Management, Standards Compliance, Teamwork

Preferred Skills:
Deliverables Management, Identifying Risks, Project Management Operations

Current Employees apply HERE

Current Contingent Workers apply HERE

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
No

Job Posting End Date:
08/22/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About Merck & Co, Inc

Schering-Plough Corporation is a major U.S.-based manufacturer of pharmaceuticals. It operates in three segments: Prescription Pharmaceuticals, Animal Health, and Consumer Health Care. Schering-Plough develops products targeting on allergy, cancer, hepatitis, cardiovascular, central nervous system, respiratory system, and more.  It was founded in 1851 by Ernst Christian Friedrich Schering as Schering AG in Germany. Schering-Plough manufactured several pharmaceutical drugs, the most well-known of which were the allergy drugs Claritin and Clarinex, an anti-cholesterol drug Vytorin, and a brain tumor drug Temodar. It also developed drugs targeting on central nervous system and the respiratory system. Schering Plough also owned and operated the major foot care brand name Dr. Scholl's and the skin care line Coppertone. These also became a part of the new company. Schering-Plough was a full member of the European Federation of Pharmaceutical Industries and Associations (EFPIA), a membership which is also maintained by the new Merck.

Merck & Co, Inc Careers

Join the visionary team at Merck & Co, Inc, a global leader in healthcare dedicated to advancing the world of medicine. As part of our professional community, you'll find dynamic job opportunities that foster innovation and leadership across various fields. Merck & Co, Inc is not just a company; it's a place where you can make a difference.

Work You’ll Do

At Merck & Co, Inc, we are committed to improving global health through groundbreaking research and innovative healthcare solutions. Our team is at the forefront of developing new therapies and vaccines that significantly impact public health worldwide. By joining us, you will collaborate with some of the brightest minds in the industry, using your skills to contribute to projects that save and improve lives around the globe.

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Whether you're seeking an internship, a graduate opportunity, or a professional position, Merck & Co, Inc offers a range of career paths in environments that promote rapid professional growth and development. Explore job opportunities in research, digital transformation, manufacturing, and more, all while benefiting from a culture that supports diversity and inclusion.

Innovate and Lead

Merck & Co, Inc is an ideal environment for those who lead with curiosity and the drive to innovate. Our leadership is committed to fostering a culture where inventive thinking and collaboration are encouraged, making it a perfect place for professionals who seek to make an impact through their work.

Develop Your Skills

With Merck & Co, Inc, you are not just getting a job; you're gaining access to unparalleled career development opportunities. Enhance your skills through diverse training programs, workshops, and continuous learning courses designed to help you grow at every stage of your career.

Benefits and Culture

We understand that our employees are our greatest asset, which is why we offer competitive benefits designed to support the health and well-being of you and your family. From comprehensive health care coverage and retirement plans to flexible working conditions and wellness programs, our benefits package is designed to meet the diverse needs of our team members.

Join Our Team

Ready to advance your career at Merck & Co, Inc? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and become part of a company that's dedicated to making a difference.

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Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Engage with us through our careers blog and by participating in networking events and employment fairs. Subscribe to receive personalized job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Merck & Co, Inc. Join us in our mission to improve health and wellness around the world.
Learn more about Merck & Co, Inc
Size
68,000 employees
Market Cap
$282.6 billion
Industry
Pharmaceuticals & Biotech
Net Income
$7 billion
Founded
1668
5 Year Trend
+4.1%
Revenue
$47.9 billion
NASDAQ
MRK
* Ladders Estimates

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