Crawford & Company

Senior Contractor Network Coverage & Sourcing Specialist

Crawford & Company • $75K — $95K *
Mount Vernon, NY 10550In-Person
Staffing
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent education/experience; 2 years customer service experience; cold calling experience required.
  • Highly advanced computer and internet navigation skills.
  • Excellent attention to detail and organizational skills.
  • Strong problem-solving and analytical abilities.
  • Exceptional time management and multi-tasking skills.
  • Proficient in written and verbal communication; excellent interpersonal skills.

Responsibilities

  • Presents programs to potential contractors through cold calls and follow-ups.
  • Sends marketing materials and applications to prospects as needed.
  • Documents call progress in productivity reports and systems.
  • Analyzes contractor network coverage needs.
  • Leads the development of new contractor recruiting strategies.
  • Acts as the point of contact for clients regarding contractor recruitment.
  • Leads training and mentors the Contractor Recruiter Specialist.

Benefits

  • Stable work environment with a focus on ethical business conduct.
  • Opportunities for professional development and mentorship.
  • Possibility of participating in industry conventions.
  • Collaborative work environment with cross-departmental teamwork.
  • Involvement in special projects beyond regular duties.
Full Job Description
Job Description

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.

Responsibilities

  • Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
  • Sends marketing materials and applications to prospective contractors related to programs as needed.
  • Documents call progress on productivity report and in automated systems.
  • Utilizes various software programs to locate contractor information and document contractor information.
  • Analyzes areas of need for contractor network coverage.
  • Leads development of new strategies for recruiting contractors.
  • Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
  • Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
  • Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.
  • Assists Supervisor in the development of department procedures.
  • Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
  • Resolves issues in recruiting process.
  • Assists Supervisor with data verification and analysis of internal and external reports.
  • Resolves general issues and questions of team staff.
  • Assists Supervisor in balancing distribution of work.
  • Assists Supervisor with escalated follow up with contractors.
  • Serves as a liaison to other departments.
  • Assists Supervisor with creating presentations on new systems, procedures, and programs.
  • May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.


Qualifications

  • Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required.
  • Highly proficient and advanced computer skills
  • Highly proficient and advanced internet navigation skills
  • Excellent attention to detail and organizational skills
  • Excellent time management abilities
  • Highly proficient analytical and problem solving ability
  • Excellent written, verbal and oral communication skills
  • Excellent interpersonal skills
  • Strong proven ability to multi-task
  • Accurately analyzes, prioritizes and directs workflow within department
  • Builds excellent relationships with internal and external customers
  • Stable and consistent with performance and attendance
  • Superb conflict management skills
  • Strong leadership skills
  • Builds teamwork with and between departments
  • Effective at monitoring and auditing work of others
  • Ability to analyze business reports and identify trends
  • Ability to work independently, with minimal supervision

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About Crawford & Company

Crawford & Company is an independent provider of claims management and outsourcing solutions to carriers, brokers, and corporations. The company's services include claims management, loss adjusting, and risk management consulting. Crawford & Company has operations in over 70 countries and offers services in more than 100 countries. The company was founded in 1941 and is headquartered in Norcross, Georgia.
Learn more about Crawford & Company
Size
9,000 employees
Market Cap
$259.4 million
Industry
Finance & Insurance
Net Income
$28.3 million
5 Year Trend
-0.7%
Revenue
$1 billion
* Ladders Estimates

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