Position Summary:Job Summary: The Sr. Consultant is responsible for successfully managing the support instances that require partner involvement serving as the escalation point between the client and the SPS partner. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients' business model, the partner resources and limitations, and the value added by the SPS components.
Essential Responsibilities / Duties- Perform post-sale initial technical implementation of technology products
- Execute installation, upgrades, testing, and system configuration as part of completing implementation project
- Conduct complex work important to the organization
- Work under minimal supervision with wide latitude for independent judgment
- May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
- Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved
- Keep customer and other stakeholders informed of project progress
- Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates
Required Qualifications- Minimum of 5 years of related experience with a bachelor's degree, or 3 years with a master's degree
- Prior experience with 3rd parties, consultants, VARs, and application providers is required.
- Sage X3 experience required
- Strong relationship-building skills, especially over the phone, with excellent oral and written communication and interpersonal skills.
Minimum Requirements- 3+ years of account management, relationship management, product management or related experience
- Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities
Preferred Experience- Excellent oral communication and telephone skills along with strong written communication and interpersonal skills
- Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers
Location:This role is open for US remote candidates.
What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $84,370- $130,790. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
