Major Duties:
• Solves complex problems
• Takes a new perspective on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Impacts a range of client, operational, project or service activities within own team and other related teams
• Identifies and implements process improvements
• Works within broad guidelines and policies
• Independently manages the most complex client relationships (evaluating and responding to client inquiries, determining service requirements, providing training, producing client reporting, and helping clients interpret financial metrics to understand the impact of their investment decisions)
• Independently manages client relationships, with an active awareness of all IRAS products, profitability, and commercial opportunities, and proactive risk mitigation
• Regularly Interfaces with senior staff at Northern Trust and/or client offices (CIOs, Treasurers, Directors of Investments), without oversight
• Provides leadership to internal IRAS, operations, and client servicing partners to problem solve the most complex client issues and requests
• Provides data quality oversight, assistance with prioritization of work, and mentorship to less tenured team members
• Leads client projects and provides solutions to client requests
• Assists management with strategic projects and initiatives
• Participates in sales process for prospective and existing clients, as the IRAS subject matter
Knowledge:
• Requires specialized depth and/or breadth of expertise in own job discipline or field
• Applies best practices and how own area integrates with others
• Interprets internal/ external business challenges and recommends best practices to improve products, processes or services
• Communicates difficult concepts and negotiates with others
• Uses insights into how the IRAS team integrates with other Northern Trust teams within Business Services, C&IS, and Wealth Management to coordinate efforts and resources to achieve shared and individual objectives, as well as to provide leadership in solving cross-practice problems
• Uses sophisticated analytical thought to exercise judgement and identify innovative solutions
Experience:
• Acts as a resource for colleagues with less experience;
• May lead small projects with manageable risks and resource requirements
• Provides formal and informal guidance to less tenured team members
• Accountable for own contributions
• Bachelor’s degree required, preferably in business, finance, technology or related field
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Salary Range:
$83,100 - 141,300 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
