Job Summary

The Enterprise Critical Vendor (ECV) Program Manager plays a key role within the First Line of Defense, responsible for driving the oversight, governance, and continuous improvement of Enterprise Critical vendor relationships. This role partners closely with Business Units, Procurement, Risk, Compliance, and external stakeholders to ensure third-party risks are proactively identified, managed, and mitigated in alignment with Enterprise Risk policies and regulatory requirements.

The role serves as a central coordinator for enterprise critical engagements across multiple business units, ensuring consistent execution of the Third-Party Risk Management (TPRM) lifecycle, enhanced due diligence, and governance activities.

Key Responsibilities

Program Execution & Transformation

• Support transformation and ongoing maturity of the TPRM and Enterprise Critical Vendor Program through cross-functional collaboration across Business, Procurement, Risk, and Control functions.

• Facilitate cross-business unit coordination for enterprise critical engagements, ensuring standardized oversight and governance execution.

• Drive change management initiatives, including process enhancements, automation, and reporting improvements.

Vendor Oversight & Risk Management

• Provide ongoing monitoring and oversight of critical/high-priority vendors, ensuring adherence to contractual obligations, KPIs, SLAs, and financial targets.

• Lead proactive identification, escalation, and remediation of vendor risks, control gaps, and performance issues.

• Perform vendor criticality assessments and support risk treatment activities aligned with regulatory expectations.

• Maintain risk, issue, and incident logs and support governance reporting and escalation.

Governance, Reporting & Audit Readiness

• Prepare and deliver risk-based insights, dashboards, and executive reporting to governance forums.

• Support internal audits, regulatory exams, and third-party reviews through comprehensive documentation and program transparency.

• Lead QA/QC reviews of TPRM and ECV lifecycle deliverables to ensure quality, completeness, and policy adherence.

Consulting & Contingent Labor Program Support

• Provide oversight and governance support forConsulting and Contingent Labor (C&CL) third-party relationships, ensuring alignment with Enterprise Critical Vendor Program standards and TPRM requirements.

• Supportrisk-leveling, due diligence oversight, and ongoing monitoringat the Master Agreement level for consulting and contingent labor vendors.

• Partner with Procurement and Business Units to ensureappropriate onboarding, risk assessment, and lifecycle managementof C&CL engagements.

• Drivecross-BU coordination and reportingof consulting and contingent labor vendor performance, risk posture, and compliance.

Stakeholder Engagement & Advisory

• Act as a trusted advisor to Business Units and vendor managers on TPRM requirements and regulatory expectations.

• Coach stakeholders on vendor lifecycle processes, governance standards, and risk management practices.

• Develop strong relationships with internal stakeholders and external vendors to drive performance and compliance.

Qualifications & Experience

Required

• Bachelor’s degree in Risk, Finance, Business, or a related field.

• Demonstrated experience in Third-Party Risk Management, Vendor Management, or related oversight functions in a financial services or regulated environment.

• Experience managing vendor relationships and supporting contractual, operational, and risk oversight activities.

• Strong understanding of third-party regulatory frameworks and risk management practices.

Preferred

• Experience supportingConsulting and Contingent Labor programs, including oversight of Master Agreement risk assessments, onboarding, and lifecycle governance.

• Experience working acrossmulti-business unit environmentscoordinating enterprise-level vendor oversight.

• Experience with vendor lifecycle tools (e.g., Coupa or equivalent platforms).

Key Skills & Competencies

• Strong consultative and problem-solving skills with the ability to develop business cases and solutions.

• Advanced data analytics skills; Power BI expertise strongly preferred (dashboard development, data modeling, visualization).

• Proficiency in Excel and financial / operational data analysis.

• Excellent written and verbal communication skills, including executive-level presentations.

• Strong project management skills and ability to work in a matrixed, fast-paced environment.

• Ability to manage ambiguity, prioritize effectively, and drive outcomes.