Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Configuration Analyst is a member of the Health Care Operations Organization. This is an exciting role that offers an opportunity to blend your systems analysis, critical thinking, and analytical skills. The Configuration Analyst is responsible for providing support in an Project environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. As a member of the Configuration Chapter, the Configuration Analyst works within their squad on new client implementations and existing client corporate actions and fee for service projects. The ability to translate client requirements into technical specifications is essential. Your interactions with the team will model Fidelity leadership principles to sustain an innovative culture and build a positive environment for your squad.

The Expertise and Skills

• Bachelors degree or higher is required

• 5-7 years of experience in Health and Welfare Domain is preferred.

• Ability to evaluate client requirements against HOBS and FHB platform functionality and provide configuration design solutions that translate those requirements into technical specifications.

• In depth knowledge of configuration solutions to support the implementation lifecycle conversion and testing phases

• Analytical skills

• Ability to think across Project Teams and product categories

• Your organizational skills to define and meet deadlines within a team environment

• Possess a competence in application/technology experience such as PLSQL, SQL, MS Access. Should be able to understand, write and process complex SQL queries

• Good interpersonal and analytical skills

• Ability to assess gaps between offering and client needs to recommend solutions

• Highly organized and self-motivated

• Flexible, multitasking and work with various members of the team on multiple projects or initiatives

• Ability to work in a dynamic fast paced environment

• Understanding of the software development project life cycle process

• Experience with related desktop software tools (MS Office, JIRA)

• partner with the Portfolio Leader/Program Manager to understand the goals and the work for each release

• Define and analyze client requirement changes for Annual Enrollment and Ongoing Projects

• Perform data analysis and reporting for effective client decisions

• Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design

• Build test scenarios for Unit and Regression Testing.

• Perform root cause analysis when issues arise before and after code migrations

• Commit to Project process values, pillars, and priorities to fortify your Team

The Team
The Health Care Client Delivery group supports the recordkeeping and administration of health benefits programs for Fidelitys corporate clients, their employees, and retirees. The configuration associates on the Health Care Client Delivery team collaborate closely with business partners and with systems teams responsible for clientfacing channels such as NetBenefits4. The configuration teams are distributed across the United States and India, with this role based in USA. Health Care Group comprises more than 300 professionals across both IT and Product organizations.

The team is highly motivated, collaborative, and delivery focused. They operate in a hybrid delivery model, leveraging established methodologies aligned to project scope, complexity, and business needs. Structured governance is applied for large-scale, fixed-scope, and regulatory initiatives, ensuring consistency, predictability, and quality outcomes.

Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.