Senior Complex Casualty Claims Resolution Specialist -

Central Region

You Own the Complex Work

You99ll be the point person on severe and catastrophic auto and homeowner99s casualty claims, navigating litigation, partnering with counsel, and driving strategy.

Your Expertise Is Valued

Your judgment plays a key role in shaping outcomes. You99ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.

Flexibility Meets Purpose

This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.

You99ll Keep Growing

From advanced technical training to mentorship opportunities, we99re dedicated to helping you expand your impact.

Competitive Bonus Opportunity

External candidates with an activeFL or TX All
9Lines Adjuster License(CEs current) may qualify for a$2,500 sign
9on bonus.

• Manage the investigation, evaluation, and resolution of complex auto and homeowner99s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in
  9house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

• 5+ years managing complex and litigated casualty claims
• Deep expertise handling severe to catastrophic injuries and fatalities
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast
  9paced, high
  9stakes environment
• Professionalism, empathy, and exceptional communication skills

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Central or Eastern time zones would be most ideal as this position supports claims located in those time zones.

Hub Locations:Chandler, AZClifton Park, NYColumbus, OHIndianapolis, INLake Mary, FLLiberty Lake, WAMarlton, NJPlano, TXSuwanee, GAWarrenville, ILWestborough, MA

Travel:10% for mediations, arbitrations, trials, or in
9person events.

Training That Sets You Up for Success:

Your growth begins on day one.Active engagement and reliable attendance during training are mandatoryand crucial to your success in this high
9impact role.

• Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.