Job Description

UW Medicine’s Clinical Risk Management team has an outstanding opportunity for a Senior Clinical Risk Manager to join their team.

About this Opportunity

Reporting to the Director, Clinical Risk Management, the Senior Clinical Risk Manager plays a pivotal role in helping UW Medicine deliver safe, high-quality, and equitable patient care. This role leads the review and resolution of high-stakes patient harm events, partners with clinical and operational leaders to reduce future risk, and serves as a trusted advisor on complex clinical, regulatory, and professional liability matters. Assigned to UWMC Montlake and UWMC Northwest, this position offers the opportunity to make meaningful impact at the intersection of patient safety, quality improvement, and organizational risk strategy.

Key Responsibilities

Event Management/Mitigation (75%)

• Lead the review, triage, investigation, and resolution of moderate- to high-acuity patient harm events, coordinating with executive leaders, clinicians, patient safety, quality, compliance, and other partners to support timely action and risk mitigation.
• Conduct detailed event analyses, maintain accurate documentation and coding, and develop reports and insights that inform patient safety, quality improvement, governance oversight, regulatory compliance, and professional liability management.
• Manage sensitive patient grievances involving alleged harm, informed consent concerns, or quality-of-care issues, helping ensure compassionate communication, compliant response processes, and alignment with peer review and risk management practices.

Consultation Services (15%)

• Provide expert consultation to clinical leaders and care teams on documentation, informed consent, disclosure practices, patient account adjustments, and other strategies that help prevent patient harm and reduce organizational risk.
• Perform proactive clinical risk assessments and recommend actionable solutions that strengthen care processes, support compliance, and improve patient and organizational outcomes.
• Participate in the enterprise-wide Risk Manager On-Call (RMOC) rotation, providing 24/7 availability to the Administrator On-Call (AOC) and senior executive leadership. Offer expert consultation to AOC, senior executive leadership and clinicians on urgent, high-risk clinical matters, including consent issues, patient injuries, workplace violence incidents, and regulatory compliance responses, across all areas supported by Clinical Risk Management.

Education Programs (10%)

• Design, prepare, and deliver risk management education and presentations for committees, leadership groups, and interdisciplinary teams to strengthen awareness, consistency, and best practices.
• Represent Clinical Risk Management on committees, task forces, and system-wide initiatives that advance patient safety, quality improvement, and effective clinical risk reduction.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Master’s degree in public health, health administration, or nursing.
• Minimum four years’ experience managing professional liability events in a healthcare risk management setting and/or professional liability claims experience.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications

• Experience-based knowledge of medical professional liability exposures and laws, investigation and negotiation techniques.
• Thorough knowledge of the principles and practices of Risk Management.
• Effective and professional oral and written communication skills.
• Proven ability to organize and analyze data and to problem-solve using continuous quality improvement techniques to improve processes and outcomes.
• Demonstrated familiarity and ability to use Word & Excel and similar software products independently.
• An understanding of health care regulations and how they affect patient care delivery systems.
• Experience-based knowledge of customer service techniques.
• Proven ability to work effectively in a team environment with rapidly shifting priorities.
• Three years’ experience working with the public to resolve disputes or equivalent work experience.
• Three to five years’ experience developing and using databases to report information.
• Risk Management credentials, such as the Associate in Risk Management (ARM) or Chartered Property Casualty Underwriter (CPCU) or Certified Professional in Healthcare Risk Management (CPHRM).

Working Conditions

This is a predominantly telework position.  There is an expectation that the successful candidate will initially work in the office at least three days/week during the training period.  Thereafter, on occasion, there is an expectation to present in person, e.g., for sensitive/urgent meetings, visits by regulatory agencies, education presentations.

About the Team

Clinical Risk Management helps protect UW Medicine, the University, and the patients we serve by proactively addressing clinical risk across care settings. The team partners closely with executive leadership, medical staff, nursing leaders, patient safety, quality improvement, compliance, patient relations, and other interdisciplinary partners to respond to complex events, improve systems, and strengthen trust. Joining this team means contributing to work that matters deeply—for patients, families, providers, and the broader mission of UW Medicine.

Compensation, Benefits and Position Details

Pay Range Minimum:

$115,200.00 annual

Pay Range Maximum:

$145,008.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable