This is a customer facing role, no office requirement.

Overall Purpose: Serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.

 
Key Roles and Responsibilities:  The job duties are as follows: Serve as contact and reference point. support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.
Manage orders, pricing, contracting, billing processes, and developing operations; collaborate with systems teams for process improvements. Coordinate implementation processes and manage pre-sales and post-sales activities. Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction. Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign
lowing:

• Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign

 Required Qualifications:

Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction. 

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience.  Strongly prefer experience with Public Sector & FirstNet

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, , the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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