About the Job We are looking for a strategic and results-driven Senior Customer Success Manager (CSM) to manage a portfolio of high-value enterprise accounts, each contributing over ~$100,000 in Annual Recurring Revenue (ARR). This role is essential to driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and value realization.
You will serve as a trusted advisor to our most valuable clients, ensuring they achieve their desired outcomes while aligning them with our business goals. This role requires a strong blend of customer success expertise and revenue accountability, including managing forecasts and owning a revenue target.
What you will do - Lead the post-sale relationship for a portfolio of strategic enterprise accounts.
- Manage client renewal process for forecasting and securing revenue.
- Drive customer adoption, satisfaction, and retention through proactive engagement and success planning.
- Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.
- Identify and implement growth opportunities within accounts, including upsell and cross-sell strategies.
- Lead Quarterly Business Reviews (QBRs) and executive-level engagements. Monitor account health and usage metrics to proactively address risks and opportunities.
- Accurately forecast renewals and expansions, contributing to overall revenue targets. Advocate for customer needs internally and influence product roadmap decisions.
What you need - BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
- 8+ years of demonstrated ability in Customer Success, including direct experience managing Enterprise-level accounts.
- Proven success managing accounts with ARR greater than $100K.
- Demonstrated experience being responsible for a revenue target, managing a forecast, and contributing to account growth.
- Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management.
- Experience using Salesforce, Microsoft Office, and BI tools.
- Dedication and curiosity for managing to metrics and making data-driven decisions.
- Excellent communication and collaboration skills to maintain strong client relationships.
- Clear and concise verbal and written communication; effective with live and virtual presentations.
- Strong organizational, time management, and project management skills.
- Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
- Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously.
- Experience with Education & Higher Education clients.
What makes you a Standout - Experience guiding clients through complex solution transformations, ensuring seamless adoption and achieving desired business outcomes.
- Experience with Customer Success platforms like ChurnZero or Gainsight.
- Background in CMMS (Computerized Maintenance Management Systems).
- Proven success leading cross-functional initiatives with measurable impact.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $91,463 - $156,794 annually with a commission target of 20% - 25% of base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
