Senior Client Success Manager

OnSite Partners

$95K — $115K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Energy, Sustainability, Business, Marketing, or a related field.
  • Experience in account management with a focus on strong client relationships.
  • Solutions-oriented approach is crucial for success in this role.
  • Proven project management skills, demonstrating the ability to manage multiple projects efficiently.
  • Strong analytical skills, capable of interpreting data to drive decisions.
  • Preferred knowledge of electric/gas commodities and energy management practices.

Responsibilities

  • Create and manage comprehensive project plans to ensure team alignment.
  • Own end-to-end client program delivery while monitoring performance and quality.
  • Collaborate with Sales, Marketing, Product, and Delivery teams for successful onboarding.
  • Validate deliverables and address client inquiries with technical understanding.
  • Act as the primary client contact, fostering strong relationships and ensuring satisfaction.
  • Conduct regular client check-ins, communicating project status and outcomes clearly.
  • Utilize analytics and client feedback for continuous improvement and issue resolution.

Benefits

  • Opportunity to lead and innovate in energy management practices.
  • Engagement with cross-functional teams to drive client success.
  • Professional development support through client enablement resources.
  • Access to industry knowledge and growth in sustainability practices.
  • Flexibility to manage diverse projects in a dynamic environment.
Full Job Description
Job Summary: The Senior Client Success Manager leads client relationship management and supports coordination of client deliverables across the organization. This role requires understanding of energy management practices. Strong communication and project management skills are required.

Key Responsibilities:
Strategy & Program Design
  • Create and manage project plans (tasks, milestones, deliverables), track progress in tools/systems, and keep teams aligned.

Delivery Execution & Cross-Functional Coordination
  • Own end-to-end client program delivery to scope, timelines, and OSP processes; monitor performance and quality, and escalate as needed.
  • Partner with Sales, Marketing, Product, and Delivery teams to support onboarding and successful implementation.
  • Apply technical understanding to validate deliverables and address customer questions.

Client Relationship, Communication & Enablement
  • Serve as primary client contact; build trusted relationships and ensure client satisfaction.
  • Run regular client check-ins to review status, outcomes, and deliverables; communicate progress clearly.
  • Provide client enablement (resources, training, support) to maximize product/service value.

Client Outcomes, Performance & Reporting
  • Manage contracts to established processes; report satisfaction and program effectiveness to leadership.

Continuous Improvement, Risk Management & Issue Resolution
  • Use analytics, reports, and client feedback to identify trends, investigate issues, and drive improvements.

Qualifications:
  • Bachelor's degree in Energy, Sustainability, Business, Marketing, or related field.
  • Experience in account management, strong client relationships, solutions oriented
  • Proven project management and analytical skills


  • Knowledge of electric/gas commodities, RTO/utility programs, renewables and sustainability offerings, behind-the-meter tech, energy data analytics, and vendor capabilities preferred

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