MRI Software

Senior Client Success Manager

MRI Software • $90K — $110K *
Cleveland, OH 44130In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 3+ years in account management or client services
  • Strong interpersonal and communication skills
  • Ability to manage multiple accounts and projects at once
  • Proficiency in CRM software like Salesforce or HubSpot
  • Customer-first attitude with a problem-solving mindset

Responsibilities

  • Build and maintain lasting relationships with clients
  • Act as the main contact for client inquiries and issues
  • Monitor and improve client satisfaction levels
  • Drive client adoption of products/services through education and recommendations
  • Identify risks and opportunities using client health metrics
  • Execute retention strategies to boost client loyalty
  • Lead regular check-ins and feedback sessions to gauge client needs

Benefits

  • Support for professional development and training
  • Flexible working environment
  • Collaborative team culture
  • Opportunity to work with several high-profile clients
  • Potential for career growth within the company
Full Job Description
Job Summary

We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

Key Responsibilities
  • Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
  • Serve as the primary point of contact for client inquiries, issues, and escalations
  • Monitor client satisfaction and implement improvements as needed
  • Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
  • Monitor client health and engagement metrics, proactively identifying risks and opportunities
  • Develop and execute retention strategies that increase client loyalty and reduce churn
  • Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
  • Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
  • Support onboarding and training initiatives to ensure clients are set up for long-term success
  • Identify and nurture potential expansion opportunities through upselling or cross-selling
  • Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems


Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 3+ years of experience in account management, client services, or a similar role
  • Strong interpersonal and communication skills, both written and verbal
  • Ability to manage multiple accounts and projects simultaneously
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
  • Problem-solving mindset and a customer-first attitude


About MRI Software

MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI's comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses?from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. MRI Software is headquartered in Solon, Ohio, with offices in Australia, Canada, Hong Kong, India, Ireland, New Zealand, Singapore, South Africa, the United Kingdom, and the United States.
Learn more about MRI Software
Size
2,000 employees
Industry
Business Services
* Ladders Estimates

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