We are growing our team to serve our rapidly expanding client base. As a part of that expansion, we are looking for an experienced marketing and analytics consultant to join our team as Senior Client Success Consultant.
We are seeking a Senior Client Success Consultant who will advise, manage and foster successful client relationships. This critical role will ensure our clients are getting the most out of our analytics solution, guide clients on how to turn insights into action, and provide meaningful consulting guidance to ensure they are realizing value and ROI from the OptiMine partnership. This position will be a part of the Strategic Insights team, will report to the Head of Strategic Insights, and will coordinate with internal operations and data science teams to deliver successful analytic solutions on behalf of our clients.
This full-time position is based out of our Minneapolis hub , with flexible work-from-home options.Responsibilities:- Lead relationships for a portfolio of accounts; responsible for having a deep understanding of each client's business, marketing, and measurement strategy; aligning those with OptiMine's solutions; and setting the strategic path for account growth and development.
- Provide marketing and analytics consulting services for clients to help drive solution adoption, change management, measurement results understanding, and actionable media optimizations.
- Analyze data and develop model results presentations to help clients understand marketing performance and provide guidance on media mix optimization to further increase marketing performance for the client's organization.
- Drive Customer Success Outcomes:
- Maximize growth and renewal rates through delivery of exemplary consultation and support
- Influence future lifetime value through higher product adoption, customer satisfaction and overall relationship health scores
- Identify best practices and strategies to drive guidance adoption and usage
- Inspire Culture of Customer Success Across Company:
- Align with Product team around driving product roadmap that anticipates and meets client needs
- Align with Sales around cross-sell and upsell with a retention focus
- Align with Sales and Finance around forecasting client success contributions to the P&L
- Align with SVP of Client Success on metrics and objectives
Qualifications:- 10+ years of relevant experience, ideally in marketing and advertising analytics / media strategy, planning and buying / marketing account management
- Demonstrated ability to drive customer success and build high performing teams through accountability, metrics, continuous improvement, a problem-solving mindset, and a focus on results
- Proven ability to develop and communicate insights from analytic data
- Ability to gain customer executive sponsorship and consensus on solution formulation, customer team engagement models, and marketing action
- Excellent communication and presentation skills, highly refined interpersonal skills
- A self-starter that thrives in a fast-paced, agile environment
- Bachelor's degree required
- Ability to travel a minimum of 10%
Benefits:- Competitive salary
- Health and dental insurance
- Company 401K with company match
- Mobile phone and internet reimbursement
- Parental leave
- Flexible PTO
We will consider candidates based in Minnesota only. This role is not eligible for US Visa sponsorship.Department Customer Success Role Senior Customer Success Manager Locations Minneapolis Remote status Hybrid
